Payroll Specialist

Solvo Global Inc.; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan 401(k) with company  匹

Paid Time Off (PTO)

Life insurance

Job summary

Solvo Global Inc. is seeking a Payroll Specialist to support payroll processing for a growing client base. The role handles scheduled and off-cycle payrolls, processes changes, and validates data for accuracy.

Candidates should have strong communication skills, one year of customer service, and proficiency in Microsoft Office. This on-site position offers comprehensive benefits and a collaborative team environment.

Qualifications

• Minimum of one year of customer service experience.
• High school diploma or equivalent; relevant non-traditional degree programs or training acceptable.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint) and ability to learn other applications.

Responsibilities

• Provide day-to-day payroll processing support for scheduled and off-cycle payrolls.
• Import or manually enter payroll changes (hours, earnings, deductions, tax overrides, etc.).
• Calculate payroll and confirm accurate entry of client-provided payroll data by generating control totals for import files and performing manual reviews.
• Respond timely and accurately to client inquiries via email, case management, and phone.
• Partner with Payroll Supervisors on special projects to support clients.
• Manage and support an assigned book of business.

Skills

Customer service

Time management

Strong communication

Microsoft Office

Analytical thinking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Position Summary~ The Payroll Specialist helps support our payroll function for our growing client base and is responsible for all payroll-related processing activities.
• Essential Duties and Responsibilities~
• Provide day-to-day payroll processing support for scheduled and off-cycle payrolls.
• Import or manually enter payroll changes (hours, employee updates, earnings, deductions, tax overrides, etc.).
• Calculate payroll and confirm accurate entry of client-provided payroll data by generating control totals for import files and performing manual reviews.
• Respond timely and accurately to client inquiries via email, case management, and phone.
• Partner with Payroll Supervisors on special projects to support clients.
• Manage and support an assigned book of business.
• Marginal Functions~
• Build, maintain, and promote relationships with team members, peers across disciplines, and other company staff to ensure effective coordination of communications and client services.
• Attend webinars and training to stay current on company and departmental best practices.
• Complete projects and other duties as assigned by the supervisor.
• Knowledge, Skills, and Abilities~
• Demonstrates effective time management, accurate recordkeeping, and completion of payroll tasks per schedules and compliance requirements.
• Ability to multi-task while maintaining high accuracy and attention to detail.
• Strong verbal and written communication skills with the ability to collaborate across teams and interact professionally at all levels.
• Intermediate to advanced proficiency in Microsoft Office (Excel formulas, pivot tables, data validation) and Outlook (email management, scheduling).
• Uses analytical thinking to troubleshoot payroll issues, interpret data, and determine solutions quickly and confidently.
• Exercises good judgment when evaluating situations, identifying problems, and determining courses of action.
• Proven ability to partner with HR, Finance, and Operations to resolve payroll-related issues and ensure compliant processing.
• Education & Experience~
• High school diploma or equivalent; relevant non-traditional degree programs, certifications, or job training programs are acceptable.
• Minimum of one year of customer service experience.
• Payroll experience preferred but not required.
• Proficiency with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint) and ability to learn other applications as needed.
• Physical Demands~
• Sedentary work~ remains seated for extended periods at a desk or computer.
• Manual dexterity~ frequent use of hands and fingers to operate keyboard, mouse, printer, mail machines, and other office equipment.
• Mobility~ occasionally moves about the office for meetings, file retrieval, or collaboration.
• Visual acuity~ frequently reads detailed numerical data, spreadsheets, and system interfaces on screens and in print.
• Lifting & carrying~ occasional lifting/carrying of office supplies (typically less than 15 lbs.).
• Mental Demands~
• Attention to detail~ review, verify, and enter payroll hours, deductions, earnings, and tax adjustments with precision.
• Problem-solving~ interpret payroll data, identify discrepancies, calculate adjustments, and determine corrective actions.
• Multitasking and task prioritization~ manage multiple tasks and an assigned book of business under tight deadlines.
• Adaptability~ adjust to changing client requirements, system updates, or unexpected payroll issues.
• Confidentiality and discretion~ handle sensitive employee information, compensation data, and tax details in compliance with privacy and security standards.
• Concentration~ maintain focus during repetitive or detailed tasks (manual data entry, auditing, reconciliation).
• Stress management~ handle stressful situations calmly and effectively when addressing client concerns.
• Communication Demands~
• Interpersonal skills~ build relationships and communicate effectively with employees, managers, clients, and vendors; maintain positive, professional client relationships.
• Cultural sensitivity~ communicate respectfully with individuals from diverse cultural backgrounds.
• Conflict resolution~ handle escalations and client frustrations with patience, clarity, and solutions orientation.
• Active listening~ gather necessary information from clients to resolve payroll discrepancies or understand requested changes.
• Written communication~ draft accurate, timely responses via email and case systems; document issues and resolutions clearly.
• Verbal communication~ respond to client inquiries by phone, explain payroll processes, and provide guidance on payroll questions.
• Environmental Conditions~
• Works in a professional, climate-controlled office with consistent lighting, temperature, and noise levels.
• Computer-intensive role requiring extended sitting, frequent monitor use, and sustained visual focus while reviewing detailed payroll data.
• Regular interaction with clients and internal teams via email, phone, and virtual platforms; handles confidential employee information per privacy and security standards.
• Disclaimer~
• This job description does not list all duties; employees may be required to follow other job-related instructions and perform other duties as requested by management.
• Management may add, revise, or delete information in this job description.
• Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions.
• This document does not create an employment contract. Employment remains at-will.
• Health Insurance~ medical, dental, and vision coverage.
• Retirement Plan~ 401(k) with company match.
• Paid Time Off~ PTO, holidays, parental leave, and sick leave as required by applicable state law.
• Other Benefits~ life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
• Additional Compensation~ [e.g., signing bonus, commission structure] if applicable.

• Position~ Payroll Specialist
• Position Summary~ The Payroll Specialist helps support our payroll function for our growing client base and is responsible for all payroll-related processing activities.
• Essential Duties and Responsibilities~
• Provide day-to-day payroll processing support for scheduled and off-cycle payrolls.
• Import or manually enter payroll changes (hours, employee updates, earnings, deductions, tax overrides, etc.).
• Calculate payroll and confirm accurate entry of client-provided payroll data by generating control totals for import files and performing manual reviews.
• Respond timely and accurately to client inquiries via email, case management, and phone.
• Partner with Payroll Supervisors on special projects to support clients.
• Manage and support an assigned book of business.
• Marginal Functions~
• Build, maintain, and promote relationships with team members, peers across disciplines, and other company staff to ensure effective coordination of communications and client services.
• Attend webinars and training to stay current on company and departmental best practices.
• Complete projects and other duties as assigned by the supervisor.
• Knowledge, Skills, and Abilities~
• Demonstrates effective time management, accurate recordkeeping, and completion of payroll tasks per schedules and compliance requirements.
• Ability to multi-task while maintaining high accuracy and attention to detail.
• Strong verbal and written communication skills with the ability to collaborate across teams and interact professionally at all levels.
• Intermediate to advanced proficiency in Microsoft Office (Excel formulas, pivot tables, data validation) and Outlook (email management, scheduling).
• Uses analytical thinking to troubleshoot payroll issues, interpret data, and determine solutions quickly and confidently.
• Exercises good judgment when evaluating situations, identifying problems, and determining courses of action.
• Proven ability to partner with HR, Finance, and Operations to resolve payroll-related issues and ensure compliant processing.
• Education & Experience~
• High school diploma or equivalent; relevant non-traditional degree programs, certifications, or job training programs are acceptable.
• Minimum of one year of customer service experience.
• Payroll experience preferred but not required.
• Proficiency with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint) and ability to learn other applications as needed.
• Physical Demands~
• Sedentary work~ remains seated for extended periods at a desk or computer.
• Manual dexterity~ frequent use of hands and fingers to operate keyboard, mouse, printer, mail machines, and other office equipment.
• Mobility~ occasionally moves about the office for meetings, file retrieval, or collaboration.
• Visual acuity~ frequently reads detailed numerical data, spreadsheets, and system interfaces on screens and in print.
• Lifting & carrying~ occasional lifting/carrying of office supplies (typically less than 15 lbs.).
• Mental Demands~
• Attention to detail~ review, verify, and enter payroll hours, deductions, earnings, and tax adjustments with precision.
• Problem-solving~ interpret payroll data, identify discrepancies, calculate adjustments, and determine corrective actions.
• Multitasking and task prioritization~ manage multiple tasks and an assigned book of business under tight deadlines.
• Adaptability~ adjust to changing client requirements, system updates, or unexpected payroll issues.
• Confidentiality and discretion~ handle sensitive employee information, compensation data, and tax details in compliance with privacy and security standards.
• Concentration~ maintain focus during repetitive or detailed tasks (manual data entry, auditing, reconciliation).
• Stress management~ handle stressful situations calmly and effectively when addressing client concerns.
• Communication Demands~
• Interpersonal skills~ build relationships and communicate effectively with employees, managers, clients, and vendors; maintain positive, professional client relationships.
• Cultural sensitivity~ communicate respectfully with individuals from diverse cultural backgrounds.
• Conflict resolution~ handle escalations and client frustrations with patience, clarity, and solutions orientation.
• Active listening~ gather necessary information from clients to resolve payroll discrepancies or understand requested changes.
• Written communication~ draft accurate, timely responses via email and case systems; document issues and resolutions clearly.
• Verbal communication~ respond to client inquiries by phone, explain payroll processes, and provide guidance on payroll questions.
• Environmental Conditions~
• Works in a professional, climate-controlled office with consistent lighting, temperature, and noise levels.
• Computer-intensive role requiring extended sitting, frequent monitor use, and sustained visual focus while reviewing detailed payroll data.
• Regular interaction with clients and internal teams via email, phone, and virtual platforms; handles confidential employee information per privacy and security standards.
• Disclaimer~
• This job description does not list all duties; employees may be required to follow other job-related instructions and perform other duties as requested by management.
• Management may add, revise, or delete information in this job description.
• Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions.
• This document does not create an employment contract. Employment remains at-will.
• Benefits~
• Health Insurance~ medical, dental, and vision coverage.
• Retirement Plan~ 401(k) with company match.
• Paid Time Off~ PTO, holidays, parental leave, and sick leave as required by applicable state law.
• Other Benefits~ life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
• Additional Compensation~ [e.g., signing bonus, commission structure] if applicable.

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