Payroll Representative II

UKG; Santa Fe (NM); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Bonus plan

RSU awards

Benefits package

Job summary

UKG is seeking a Payroll Representative II to serve as the primary contact for a portfolio of clients using UKG Ready payroll services. You will deliver exceptional customer support, build strong client relationships, and resolve payroll inquiries in a fast-paced environment.

The role emphasizes accuracy, detail-orientation, and proactive communication. Candidates should be customer-focused and capable of adapting to shifting priorities while supporting payroll processes and workflows.

Qualifications

• Understanding of payroll processes and compliance.
• Strong attention to detail and forward-thinking mindset.

Responsibilities

• Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance.
• Write emails and lead video meetings with clients and other remote team members.
• Use Excel to create payroll import templates for clients.

Skills

Payroll processes

Attention to detail

Fast-paced environment

Learning agility

Tools

Excel

Job description

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Team

Our Managed Services Team is the heart of the client experience. More than a support department, we serve as trusted partners to our clients, helping them navigate payroll and workforce management processes with confidence. What makes this team special is our commitment to collaboration, continuous improvement, and client success. Team members are empowered to make an impact, share ideas, and contribute to process improvements that benefit both clients and colleagues.

About the Role

Payroll Representative II serves as the primary point of contact for an assigned portfolio of clients utilizing UKG Ready payroll and workforce management services. This role is responsible for delivering exceptional customer support, fostering strong client relationships, resolving payroll-related inquiries, and ensuring clients receive timely and accurate service. The ideal candidate is detail-oriented, proactive, client-focused, and thrives in a fast-paced environment where priorities can shift quickly

Duties and Responsibilities

• You’ll Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance
• You’ll write emails and lead video meetings with clients and other remote team members.
• You’ll use Excel to create payroll import templates for clients.

Basic Qualifications

• Understanding of payroll processes, compliance requirements, and workforce management best practices.
• Strong attention to detail and forward-thinking mindset.
• Quick learner with the ability to absorb new information, systems, and processes efficiently.
• Comfortable working in a fast-paced environment where priorities can shift throughout the day.

Preferred Qualifications

• Experience in payroll, customer service, account management, or HR-related support roles.
• Experience working with UKG products or other payroll and workforce management platforms.

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world’s largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It’s this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail] .

The pay range for this position is $42,600 to $61,300. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.