Customer Account Manager 2

UKG (Ultimate Kronos Group); Dover (DE); On-site; USD 90,000 - 95,000; Full time

Job summary

UKG is seeking an SMB Account Manager to grow customer relationships and expand partnerships across their workforce operating platform. The role emphasizes consultative selling, cross-sell opportunities, and delivering measurable customer impact.

You will manage accounts, develop Annual Account Plans, and coordinate with sales leadership to drive pipeline and bookings. Travel up to 25% and a strong emphasis on relationship-building are key.

Qualifications

• Minimum 2+ years in account management, sales, customer success, ERM, or related field.
• Minimum 1 year experience in technology/software industries.
• Willingness to travel up to 25%.

Responsibilities

• Grow customer accounts by building trusted relationships and expanding proposals.
• Create customer value through product knowledge and annual plans.
• Protect and expand the partnership with strategic campaigns and reviews.

Skills

Account management

Sales quotas

Salesforce

Communication skills

Digital advertising

Business development

Travel ability

Fast-paced environment

Multitasking

Verbal communication

Written communication

Bachelor's degree

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the opportunity

Our SMB Customer Account Managers help customers solve workforce challenges while expanding the value of their UKG partnership. You will manage and grow customer relationships, uncover opportunities to introduce additional products and modules, and build tailored HCM and Payroll proposals. This role is ideal for a commercially minded relationship builder who enjoys consultative selling, industry learning, and creating measurable customer impact.

Why sales professionals choose UKG

You will have the opportunity to sell solutions that help organizations build a better employee experience, improve workforce decision-making, and solve meaningful business challenges. UKG combines a strong product portfolio with the people, process, and customer proof points that help sellers compete and win.

• Tenured sales leadership and experienced partners who understand how to guide successful sellers.

• Seasoned Application Consultants to support proposals, RFPs, demos, and solution alignment.

• Expert technical sales support and strong Sales Operations and Legal partnership to help move opportunities forward.

• A highly referenceable customer base and a proven hosted SaaS solution with 96% customer retention.

• Award-winning HRMS/Payroll, Talent Management, Time and Attendance, and workforce management solutions.

• Implementation and Customer Support teams focused on delivering a strong customer experience.

• A high-performance, inclusive culture with meaningful career growth and recognition for top performance, including President’s Club.

What you'll do

Grow customer accounts

• Build trusted relationships through regular customer interactions, industry events, trade shows, and conferences.

• Research customer industries and advise on best practices, business priorities, and service expansion.

• Identify upsell and cross-sell opportunities and develop proposals aligned to customer needs.

• Run strategic sales campaigns to drive pipeline and bookings across assigned accounts.

Create customer value

• Maintain a strong understanding of UKG products and incorporate product advances into customer presentations.

• Develop Annual Account Plans and Relationship Maps with internal stakeholders.

• Build relationships with decision-makers by leveraging sales leadership, executive sponsors, and in-person meetings.

• Conduct at least one annual business review covering adoption, support, and roadmap content.

Protect and expand the partnership

• Increase engagement by partnering with Field Marketing and Customer Marketing teams.

• Monitor account health, identify risks, and collaborate on Save Plans.

• Maintain accurate account contacts, sentiment, and rolling four-quarter pipeline data in SFDC.

• Engage marketing-qualified leads within 24 hours.

What you bring

Basic Qualifications

• 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas.

• Minimum of 1 year experience in the technology/software industries.

• Ability to travel for face-to-face customer interactions and industry events.

Preferred Qualifications

• Excellent communication and interpersonal skills.

• Proficient in Salesforce.

• Thrives in a quick-turn, high-paced environment.

• Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills.

• Strong verbal and written communication skills.

• Ability to articulate the value proposition of our product offering.

• Bachelor's degree or equivalent practical experience.

• Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.

• Experience optimizing and troubleshooting products or services.

Travel Requirement

• Up to 25%

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail] .

The base salary range for this position is $90,000 to $95,000; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.