Payroll Operations Manager

Petco; Natick (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Petco is seeking a Manager of Payroll Operations to lead end-to-end payroll delivery across multiple states, ensuring accurate processing, strong controls, compliance, and an excellent partner experience.

The role partners with Human Resources, Finance, Accounting, Tax, HRIS, and external vendors to optimize systems, automate where possible, and drive scalable payroll operations in a large, multi-state environment, including year-end processing, earnings, deductions, and garnishments.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, HR, or related field.
• 5+ years of progressive payroll experience in a large, complex organization.
• 2+ years of leadership or people management experience.
• Deep knowledge of payroll operations, payroll tax, wage and hour laws, garnishments, and year-end processing.
• Experience in multi-state payroll environments with exempt and non-exempt populations.

Responsibilities

• Payroll Operations: Lead payroll cycles, off-cycle payments, adjustments, and year-end processing; oversee earnings, deductions, taxes, garnishments, PTO, bonuses, and supplemental pay; resolve escalated issues.
• Compliance & Controls: Ensure compliance with wage/hour laws, tax regulations, reporting, SOX controls, audits, notices, and corrective actions.
• Systems & Process Improvement: Own payroll system administration, enhancements, integrations, testing, automation, data accuracy, and support organizational changes.
• Leadership & Team Development: Lead, coach, and develop team members; establish standards and priorities; communicate effectively; lead through change.
• Reporting & Analytics: Deliver recurring and ad hoc reporting; identify trends, anomalies, and risks; support forecasting and decision-making.

Skills

Leadership

Workday

Payroll operations

Excel

Communication

Analytical

Education

Bachelor's degree in related field

CPP preferred

Tools

Workday

Excel

Job description

Petco is seeking a Manager of Payroll Operations to lead end-to-end payroll delivery across multiple states, ensuring accurate processing, strong controls, compliance, and an excellent partner experience.

The role partners with Human Resources, Finance, Accounting, Tax, HRIS, and external vendors to optimize systems, automate where possible, and drive scalable payroll operations in a large, multi-state environment, including year-end processing, earnings, deductions, and garnishments.