Payroll Intermediate Analyst - Hybrid

Citi; Tampa (FL); Hybrid; USD 58,000 - 79,000; Full time

Job summary

Join a leading financial services company as a Payroll Intermediate Analyst in Tampa. You will support the end-to-end payroll process and ensure compliance with internal policies. This role requires strong communication and analytical skills, as you work independently to resolve payroll inquiries and enhance operational efficiency.

Benefits

Medical, dental & vision coverage

401(k)

Paid time off packages

Qualifications

• 2-5 years of relevant experience is required.
• In-depth knowledge in analyzing and evaluating processes and data.
• Ability to identify policy gaps.

Responsibilities

• Performs business analysis for the GPS organization.
• Ensures Payroll Operations cases are resolved within established SLAs.
• Interprets data using reporting tools to drive process enhancements.

Skills

Attention to Detail

Communication

Problem Solving

Education

Bachelor’s/University degree or equivalent experience

Tools

ServiceNow

Job description

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Join to apply for the Payroll Intermediate Analyst - Hybrid role at Citi

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The Payroll Intermediate Analyst is a developing professional role on the NAM Payroll Operations team responsible for supporting the end-to-end payroll process while ensuring accuracy, timeliness and compliance with internal policies and regulatory requirements. Deals with most problems independently and has some latitude to solve complex problems. Applies specialized payroll knowledge alongside a strong grasp of industry standards and best practices to support biweekly payroll operations. Good understanding of how the NAM Payroll Operations team and Global Payroll Services (GPS) area integrate with others within the organization such as HR, Finance and Technology in accomplishing accurate, timely and compliant payroll. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• The Payroll Intermediate Analyst performs business analysis for GPS organization.
• Creates and implements internal procedures and business requirements.
• Supports and manages payroll-related case inquiries and tasks using case management system (ServiceNow)
• Ensures Payroll Operations cases are resolved within established SLAs and escalates issues as appropriate
• Develops and implements user application test plans for payroll configuration changes ensuring accuracy and identifying any discrepancies.
• Interprets data and uses reporting tools to generate insights, monitor operational KPIs and drive process enhancements.
• Has the ability to operate with a limited level of direct supervision.
• Partners with internal stakeholders to resolve payroll discrepancies and performs root cause analysis to prevent reoccurrence.
• Acts as SME to senior stakeholders and/or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  
  

Qualifications:

• 2-5 years relevant experience
• In-depth specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
• Ability to identify policy gaps
• Solid working experience in a related role (combination of education/experience)
  
  

Education:

• Bachelor’s/University degree or equivalent experience
  
  

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Job Family Group:

Operations - Services

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Job Family:

Payroll

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$58,656.00 - $78,180.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 16, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Banking, Financial Services, and Investment Banking

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