Payroll Implementation Consultant

Equiniti; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading provider in shareholder and pension technology seeks a Technical Implementation Manager to oversee the implementation of their software solutions. This role entails a blend of technical responsibilities and line management, focusing on enhancing the client experience and fostering operational efficiency. Ideal candidates will have experience in pension software configuration, strong technical skills, and a track record of successful team management.

Benefits

Equiniti Pension Plan with matched contributions up to 10%

All Employee Long Term Incentive Plan (LTIP)

Employee Assistance Programme for wellness support

Employee discounts through EQ Wins Platform

Flexible Benefits via a variety of options

29 days holiday + bank holidays and volunteer days

Equiniti ICON award vouchers for recognition

Qualifications

• Experience with Pension Configuration Tools and SQL.
• Experience in hands-on configuration of Pensions software.
• Demonstrable software development capability.

Responsibilities

• Implementing Compendia Touch and Administrator applications to new clients.
• Leading customer communications throughout the implementation lifecycle.
• Providing training and support to other employees.

Skills

Pension Configuration Tools

SQL

Software Development

Team Management

Customer Relationship Management

Education

Degree (preferred)

Pensions Management Institute Certification

Job description

Management Level

F

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

We are looking for a new Technical Implementation Manager to join our team to be a part of the continual evolution of the Implementations Department. The team is responsible for the implementation of both our Compendia Touch and Administrator applications to new client’s software and TPA.

This is a dual role, a mix of Technical Role* responsibilities and Line Management, based on a 80:20 split.

Core Duties/Responsibilities

The successful candidates will be responsible for the following:

Technical Role Duties:

Your duties/responsibilities will be made up of your Implementation Consultant.

• Being a SME of multiple, if not all aspects of the application (i.e. Payroll, Workflows, Calculations, Reports, Letters, Data, Interface etc)
• Provide training and support to other EQ employees where required.
• Obtaining, analysing, documenting, and estimating client requirements (internal and external)
• Configuring and testing the Compendia Touch application
• Enhancing, developing and promoting the Touch Model
• Working closely with the development team to refine and improve the system
• Supporting Project Management by leading a workstream to oversee Client deliverables and working with an Agile methodology.
• Work collaboratively with customers throughout the full implementation lifecycle by leading or supporting with Client facing communications.
• Support with visit customer sites when required, with the possibility of working on site for an extended period.
• Supporting with training needs and deliver training to customers as part of project delivery.
• Provide expertise and present demonstrations to prospective customers and colleagues from other parts of the business.
• Support in establishing and maintaining excellent customer relationships and promoting the growth of new business from those customers.
• Ensure AzureDev/JIRA boards are up to date inc updating PM/ leads with progress updates.

Qualifications & Experience:

• Educated to degree standard preferred but not essential
• Experience in using Pension Configuration Tools and SQL
• Experience in hands-on configuration of Pensions software
• Relevant qualifications in the Pensions & Actuarial Industry desirable (e.g. Pensions Management Institute Certification)
• Demonstrable software development capability
• Demonstrate commercial awareness & operational efficiencies / income generation in current role
• Previous team management experience.

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.