Payroll Implementation Consultant

adpinternalcareers; Norfolk (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

ADP is seeking a Payroll Implementation Consultant in Norfolk, VA. You will onboard new payroll clients, helping them become proficient with our products and services to deliver value and exceed expectations.

You’ll participate in award-winning training programs and follow world-class service guidelines, collaborating with cross-functional teams to ensure successful implementations and client satisfaction. This role offers opportunities for growth and impact.

Qualifications

• 3+ years of experience in a Business-to-Business client service interface or systems integration environment.
• High school diploma or equivalent in education and experience.

Responsibilities

• Implement ADP's payroll solutions. You’ll combine analytic and project management skills to help customers use payroll products with ease.
• Serve as the subject matter expert. Lead the workflow of the project team and optimize configurations and upgrades.
• Ensure client satisfaction and retention by providing timely solutions within defined timelines and maintaining engagement through implementation.
• Resolve issues with initiative and attention to detail, ensuring accuracy of client setup.

Skills

Project management

Customer service

B2B experience

Systems integration

Education

High school diploma or equivalent

Job description

HiringaPayroll Implementation Consultant.

• Does the opportunity to problem-solve get your blood pumping? Do you enjoy thinking outside-of-the- box to find solutions?
• Are you ready to grow your career at an established, respected, global company?
• Do you want to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Yes? This could be the role for you. Don't just take our word for it… read on and see for yourself!

As a Payroll Implementation Consultant, imagine yourself as part of the "new client welcome committee"… but with a special twist. When you join our payroll implementation team, you onboard new payroll clients and get them comfortable using our products and services. The goal is to make sure our products and services deliver and exceed client expectations, but you’re not doing it alone. We’re with you every step of the way through our award-winning training programs and world-class service guidelines. Here, you’ll sense you’re making an impact and gain the knowledge and expertise to grow your career in the process.

Ready to #MakeYourMark?

To learn more about Implementation at ADP, visit: https://jobs.adp.com/teams-roles/implementation/

What you'll do: Responsibilities

Implement ADP's payroll solutions. You’ll combine your analytic and project management skills with your ability to simplify complex information — helping customers develop the skills and confidence to use our payroll products with ease. You’ll provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

Serve as the subject matter expert. You will use your expertise to help lead the workflow of the project team. You will apply industry and product knowledge to optimize system configurations and product upgrades.

Ensure client satisfaction and retention. You will use your problem-solving and relationship-building skills to provide timely solution delivery within client-defined timelines. You will remain engaged with your clients throughout implementation, until your clients are successfully running ADP solutions and use your influence and impact to help clients address and analyze their needs.

Resolve issues and provide solutions. With your initiative and know-how, you’ll do this with minimal direction on procedural matters. With your attention to detail, you will ensure accuracy of all aspects of client set up.

Collaborate. You’ll exchange routine information with members of your client project team, including priorities, timeliness, and issues as they arise. You will interact with ADP associates in sales and customer service. You will be encouraged to provide input to management on process improvement and product enhancements. You may also coach, mentor, and serve as an escalation point for less-experienced implementation specialists.

TO SUCCEED IN THIS ROLE: Required Qualifications

• 3+ years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
• High school diploma or equivalent in education and experience

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belongby joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your careerin an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn.Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life.Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving backandgenerating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.

What are you waiting for?

Bonus points for these: Preferred Qualifications

• Strong project management skills and the ability to multi-task
• Ability to work as part of a team to accomplish tasks
• Ability to demonstrate learning agility and critical thinking skills
• Ability to recognize basic procedural issues as they arise, and elevate to the appropriate level
• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) is a plus