Payroll & HR Support Specialist

Arcoro; Phoenix (AZ); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

401(k) with Company match

Flexible PTO

Job summary

Arcoro, a rapidly growing SaaS company serving the construction and contracting industries, is seeking a Payroll & HR Support Specialist to resolve platform issues and provide real-time or follow-up solutions.

You will triage customer issues, work with product & development teams to address recurring payroll software bugs, and maintain strong client relationships in a fast-paced environment. Hybrid work in PHX with on-site and remote options.

Qualifications

• 3+ years in customer service, B2B SaaS support or payroll-related roles.
• Fundamental Payroll Certification or equivalent credentials.
• Experience with payroll software and benefits features is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Triage customer issues and escalate to second level support as needed.
• Clarify client requests, determine causes and provide best resolutions.
• Respond to tickets, chat, email, and phone inquiries in a fast-paced setting.
• Collaborate with product and development teams to address recurring bugs.
• Maintain client relationships and ensure client satisfaction.

Skills

Customer service experience

B2B SaaS support

Payroll software experience

Customer communication

Education

Fundamental Payroll Certification

Tools

Excel

Outlook

Job description

Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.

About the Job:

The Payroll & HR Support Specialist will resolve platform or service problems by clarifying the customer's inquiry, determining the cause of the issue, and providing the best resolution in real time and/or follow up communications.

What You Will Be Doing:

• Triage customer issues and follow support guidelines for escalation to second level support staff and/or management as needed.
• Resolves product or service problems by clarifying the client's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
• Respond to support requests via tickets, chat, email, and phone successfully in a fast-paced environment
• Work closely with product & development teams to identify and address recurring payroll software bugs.
• Understand and utilize the appropriate escalation path
• Maintain client relationships by servicing clients with a will-do attitude
• Demonstrate concern for satisfying external and/or internal clients
• Demonstrates the ability to tackle a problem by using a logical, systematic, sequential approach
• Contribute to team effort by accomplishing related results as needed
• Regularly monitor communication through all company channels (Zendesk, Outlook, Teams, etc).
• Other customer care-related support duties as assigned

Preferred Qualifications:

• An up-to-date Fundamental Payroll Certification or equivalent credentials
• Strong understanding of payroll compliance and regulations.
• 3+ years of experience in a customer service, B2B SaaS customer support, technical service, or other related support role & payroll experience.
• 1+ Year experience supporting benefits, Payroll, or other relevant software functionality.
• Strong customer service, communication, and interpersonal skills.
• Hybrid – in PHX office as outlined by role.
• Proficiency with MS Office Suite, especially Excel and Outlook

Salary Range:

$55,000-$60,000 DOE

Perks and Benefits:

• 401(k) with Company match
• Flexible PTO and Company-paid holidays

About the Company:

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.