Payroll HCM Software Support Specialist

Apex HCM; Roswell (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a rapidly growing technology firm that leads in cloud-based payroll and HR solutions. As a Payroll Software Support Specialist, you'll play a crucial role in ensuring that end users receive top-notch support. Your responsibilities will include troubleshooting software issues, documenting problem-solving processes, and providing training to customers. This position offers a chance to work in a dynamic environment where your contributions significantly impact the business. If you're passionate about technology and customer service, this is the perfect opportunity to make a difference in a thriving company that values your expertise and offers a supportive work culture.

Benefits

Three weeks paid vacation

6 Paid company holidays

Health, dental, vision, and life insurance

401(k) plan with Profit Sharing

Business casual office

Qualifications

• 2 years of payroll/HCM software experience required.
• Excellent written and verbal communication skills needed.

Responsibilities

• Field incoming help requests from end users via phone and tickets.
• Test new software products and ensure problems are resolved.

Skills

Payroll Software Support

Problem Solving

Communication Skills

Attention to Detail

Time Management

Teamwork

Analytical Skills

Customer Service

Education

Bachelor’s Degree

Tools

Help Request Tracking Tools

Diagnostic Utilities

Job description

APEX HUMAN CAPITAL MANAGEMENT (HCM) has been selected four years in a row for INC 5000’s list of fastest growing companies in the U.S. We are a market leader in cloud-based payroll and HR technology. Over 300 payroll service firms nationally use Apex's technology as the core of their business. Apex's comprehensive suite of products and services includes payroll, payroll tax, human resources, time and attendance, workers' compensation, payroll debit cards and other business management tools normally reserved for large enterprises. Apex's cutting-edge cloud-based technology allows its customers to compete effectively feature-for-feature with larger established firms, while dramatically improving their workforce productivity.

Apex HCM is looking for an experienced payroll professional to fill the role of a Payroll Software Support Specialist. The Payroll Software Support Specialist's role is to ensure proper support operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help via remote desktop sessions.

RESPONSIBILITIES OF THE PAYROLL SOFTWARE SUPPORT SPECIALIST:

• Field incoming help requests from end users via both telephone and tickets in a courteous manner.
• Duties include determining functional specifications for and designing, documenting, analyzing, creating, and testing Apex’s software systems and programs.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician or department.
• Record, track, and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
• Apply diagnostic utilities and analyze software functionalities to aid in troubleshooting.
• Test new software products and releases including fixes to ensure problems have been adequately resolved.
• Develop and document software help files, tutorials, and release notes.
• Prepare and deliver online, on-site, and off-site training to customers.

JOB REQUIREMENTS

• Bachelor’s degree preferred.
• 2 years payroll / HCM software experience.
• Ability to make independent decisions on matters of significance.
• Ability to work both independently and as a team player.
• Ability to work in a fast-paced environment with deadlines and goals.
• Attention to detail and time management skills.
• Excellent communication skills i.e., written/verbal. Ability to read, analyze, and interpret policies, documents, and regulations.
• Ability to write reports and business correspondence.
• Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers, and the general public.
• Skill and ability to meet people, listen, and communicate effectively.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Knowledge of computer skills.

ABOUT APEX HCM

Apex HCM is a market leader in licensing cloud-based payroll and HR software technology. Payroll service firms and vendors nationally use Apex’s technology as the core of their business. We are a rapidly growing technology firm recently ranking as one of the fastest growing companies in the United States by Inc. 500|5000.

BENEFITS:

• Three weeks paid vacation accruing day one of work
• 6 Paid company holidays
• Health, dental, vision, and life insurance
• Health Insurance starts first of month following start date
• 401(k) plan with Profit Sharing
• Business casual office