Payroll Customer Success Manager

R; Lacey (WA); Remote; USD 35,000 - 41,000; Full time

Job summary

A leading company in HR solutions is seeking a Customer Success Manager to manage the customer journey, enhance product offerings, and drive customer satisfaction. Candidates should have experience in customer-facing roles within the Payroll and HR tech sector, strong knowledge of payroll software, and project management skills. This position offers fully remote work, flexible hours, and comprehensive benefits.

Benefits

Flexible paid time off

Comprehensive benefits including mental health support

Learning budget

Qualifications

• Experience in customer-facing roles within the Payroll/HR tech sector.
• Strong knowledge of global payroll software and compliance.
• Excellent project management skills.

Responsibilities

• Develop expertise in Payroll and HRIS products.
• Manage the customer journey from implementation to support.
• Identify upselling opportunities within payroll services.

Skills

Customer relationship management

Project management

Verbal and written communication

Job description

Employer Industry: Global HR and Payroll Solutions

Why consider this job opportunity:

• Salary range of ?2,085,400 — ?2,346,100 PHP
• Opportunity for career advancement and internal mobility within the organization
• Fully remote work environment, allowing you to work from anywhere
• Flexible paid time off and working hours to promote work-life balance
• Comprehensive benefits including mental health support, stock options, and a learning budget
• Chance to make a meaningful impact in global employment and customer success

What to Expect (Job Responsibilities)

• Develop expertise in Remote's Payroll and HRIS products and services
• Manage the entire customer journey from implementation to ongoing support and relationship management
• Identify upselling and cross-selling opportunities within payroll products and services
• Gather customer feedback and collaborate with cross-functional teams to enhance product offerings
• Monitor customer account health and address any concerns or issues related to payroll

What is Required (Qualifications)

• Experience in customer-facing roles such as Customer Success Manager or Account Management within the Payroll/HR tech sector
• Strong knowledge of global payroll software, compliance, and regulations
• Excellent project management skills and ability to manage multiple priorities
• Proven track record in customer relationship management and driving customer satisfaction
• Strong verbal and written communication skills with the ability to influence stakeholders

How to Stand Out (Preferred Qualifications)

• Experience in a payroll product and tech-focused environment
• Ability to lead and execute cross-departmental projects
• Passion for optimizing customer experience and introducing new features
• Self-driven and autonomous work style with minimal supervision
• Experience working in fast-paced environments

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.