Payroll Business Partner III-Key Accounts

adpinternalcareers; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

ADP in Tempe, AZ is hiring a Payroll Business Partner III to serve as the primary client liaison for ADP's payroll and PEO solutions, ensuring compliance with federal, state, and local laws while delivering timely payroll guidance.

You will build relationships with clients by phone and email, provide proactive solutions, educate on product offerings, and help drive client satisfaction and retention in a metrics-driven environment.

Qualifications

• 2–4 years of client and/or service experience.
• Overtime hours during November–January (approx. 5 hours/week) may be required.
• Payroll experience is highly preferred; CPP/FPC certifications are a bonus.

Responsibilities

• Be the primary client liaison for employer-level payroll concerns, mainly via phone.
• Provide first-level support for PEO payroll, ensuring regulatory compliance.
• Troubleshoot client issues and educate clients on payroll solutions.
• Build relationships with clients through phone, email, and chat, exceeding expectations.
• Organize and manage a high volume of inbound calls with metrics-driven performance.

Skills

Client service experience

Payroll knowledge

Overtime availability

Education

College degree not required

Job description

ADP is hiring a Payroll Business Partner III.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Payroll Business Partner III servicing ADP's Professional Employer Organization (PEO) solution, where clients outsource their Human Resources functions to us, you will utilize your knowledge and resources to provide clients with specialized support and guidance to achieve their goals. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll be the primary client liaison for all employer-level concerns and will provide first-level support predominately over the phone for several complex functional areas. It's critically important that our PEO clients remain compliant with all Federal, State, and Local employment and tax laws. As a result, Payroll Business Partners must closely monitor, evaluate and, at times, prevent or redirect client actions. The level of complexity, attention to detail, and knowledge required far exceed that of non-PEO environments. Our top-ranked training will help to set you up for success!

This role is responsible for acting as a trusted payroll advisor and client service professional by providing timely and accurate advice around payroll compliance and delivering payroll solutions that positively impact the client's business and create client retention and growth. This role troubleshoots client and product challenges, educates clients, develops partnerships with stakeholders and creates the environment to demonstrate the depth, breadth and level of care that creates value in the ADP client relationship.

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver. You will use your widebreadthof expertise to help ADP's clients solve problemsfor time-sensitiveissuesby taking a broad perspective to identify solutions and resolve issues. Youwilltake the initiative to seek answers, solutions, and positive outcomes. You will have proficient knowledge of PEO organization and internal partners.

Build Relationships.

You will buildrelationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." You will provide assistance to other associates and maintain an open channel of communication with peers and internal partners.

Educate and Provide Recommendations.

You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training. You will demonstrate consistent achievement and improvement of goals and metrics.

Organize.

You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

TO SUCCEED IN THIS ROLE:Required Qualifications

• 2-4 years of client and/or service experience
• You can work overtime hours during (November, December and January) as needed (5 hours/week)

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above,
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

• Payroll experience highly preferred
• Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.