Payroll Business Partner 1

adpinternalcareers; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Be yourself

Belong

Grow career

Learning & mentorship

Best-in-class benefits

Mental health & well-being

Community impact & volunteering

Paid time off volunteering

Job summary

ADP is hiring a Payroll Business Partner I in Denver, CO. In this role you will be the primary client liaison for our PEO solution, delivering timely payroll guidance and compliance support to help clients meet their goals and protect the ADP service reputation.

You’ll handle high volumes of calls with professionalism, build trusted relationships with clients, educate on products, and partner with internal stakeholders to propose best practices while contributing to client retention and growth.

Qualifications

• 0-1 year of client and/or service experience.
• Overtime hours during peak seasons.
• College degree is not required.

Responsibilities

• Be a Trusted Advisor and Problem Solver.
• Build Relationships with clients via phone, email, and chat.
• Educate clients and provide product recommendations.
• Organize and manage a high-volume daily schedule.

Skills

Client service experience

Communication skills

Overtime availability

Job description

ADP is hiring a Payroll Business Partner I.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

As a Payroll Business Partner I servicing ADP's Professional Employer Organization (PEO) solution, where clients outsource their Human Resources functions to us, you will utilize your knowledge and resources to provide clients with specialized support and guidance to achieve their goals. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll be the primary client liaison for all employer-level concerns and will provide first-level support predominately over the phone for several complex functional areas. It's critically important that our PEO clients remain compliant with all Federal, State, and Local employment and tax laws. As a result, Payroll Business Partners must closely monitor, evaluate and, at times, prevent or redirect client actions. The level of complexity, attention to detail, and knowledge required far exceed that of non-PEO environments. Our top-ranked training will help to set you up for success!

This role is responsible for acting as a trusted payroll advisor and client service professional by providing timely and accurate advice around payroll compliance and delivering payroll solutions that positively impact the client's business and create client retention and growth. This role troubleshoots client and product challenges, educates clients, develops partnerships with stakeholders and creates the environment to demonstrate the depth, breadth and level of care that creates value in the ADP client relationship.

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

WHAT YOU'LL DO:

• Be aTrusted Advisor and Problem Solver. You will use your widebreadthof expertise to help ADP's clients solve problemsfor time-sensitiveissuesby taking a broad perspective to identify solutions and resolve issues. Youwilltake the initiative to seek answers, solutions, and positive outcomes.
• Build Relationships. You will buildrelationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of"Integrity is Everything."You will provide assistance to other associates and maintain an open channel of communication with peers and internal partners.
• Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE:

• 0-1 year of client and/or service experience.
• You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE:

• Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back andgenerating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Applications for this posting will be accepted until 10/15/2026