Payroll Business Partner I

adpinternalcareers; Norfolk (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

ADP is seeking a Payroll Business Partner I to service our PEO clients. You will act as the primary client liaison, provide first-level payroll support by phone, and help ensure compliance with Federal, State, and Local employment and tax laws.

The role emphasizes building client relationships, educating clients on ADP products, and delivering timely payroll solutions that support client retention and growth. A metrics-driven, professional communication style is essential.

Qualifications

• 0-1 year of client and/or service experience.
• Overtime hours during peak seasons.
• College degree is great but not required. Certifications and Veterans experience considered.

Responsibilities

• Be a trusted advisor and problem solver over calls and emails.
• Build relationships with clients via phone, email, and chat.
• Educate clients about product value and provide recommendations for best practices.
• Organize daily schedule to handle a high volume of inbound calls.

Skills

Client liaison

Phone support

Communication

Education

College degree preferred

Tools

ADP product knowledge

Job description

ADP is hiring a Payroll Business Partner I.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Payroll Business Partner I servicing ADP's Professional Employer Organization (PEO) solution, where clients outsource their Human Resources functions to us, you will utilize your knowledge and resources to provide clients with specialized support and guidance to achieve their goals. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll be the primary client liaison for all employer-level concerns and will provide first-level support predominately over the phone for several complex functional areas. It's critically important that our PEO clients remain compliant with all Federal, State, and Local employment and tax laws. As a result, Payroll Business Partners must closely monitor, evaluate and, at times, prevent or redirect client actions. The level of complexity, attention to detail, and knowledge required far exceed that of non-PEO environments. Our top-ranked training will help to set you up for success!

This role is responsible for acting as a trusted payroll advisor and client service professional by providing timely and accurate advice around payroll compliance and delivering payroll solutions that positively impact the client's business and create client retention and growth. This role troubleshoots client and product challenges, educates clients, develops partnerships with stakeholders and creates the environment to demonstrate the depth, breadth and level of care that creates value in the ADP client relationship.

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Be aTrusted Advisor and Problem Solver. You will use your widebreadthof expertise to help ADP's clients solve problemsfor time-sensitiveissuesby taking a broad perspective to identify solutions and resolve issues. You will take the initiative to seek answers, solutions, and positive outcomes.
• Build Relationships. You will buildrelationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of"Integrity is Everything."You will provide assistance to other associates and maintain an open channel of communication with peers and internal partners.
• Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Required Qualifications

• 0-1 year of client and/or service experience.
• You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

• Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back andgenerating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

To learn more about Client Services at ADP watch here: https://adp.careers/Client_Services_Videos

Jobs.adp.com