Payroll & Benefits Senior Analyst

Charles Taylor; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Charles Taylor is seeking a Payroll & Benefits Senior Analyst to manage US payroll and benefits for the Americas in a remote setup. You will work with HR Ops, Finance and external providers to ensure accurate payroll processing, tax remittance and benefit deductions across multi-state regulations.

The role requires strong US payroll knowledge, attention to detail and the ability to drive process improvements in a fast-paced environment.

Qualifications

• Proven US payroll processing experience with multi-state knowledge.
• Strong US payroll tax compliance understanding and multi-state requirements.
• Experience with US and local statutory payments and year-end processes is required.
• Bachelor's degree in a related field; payroll certification desirable.

Responsibilities

• Handle payroll changes using Power BI driven updates from D365 and manual changes.
• Ensure timely payroll tax payments and statutory payments to authorities.
• Maintain compliance with US federal, state and local payroll tax requirements.
• Perform payroll reconciliations and resolve discrepancies with proper documentation.
• Create and maintain SOPs, checklists and country guides for payroll processes.
• Respond to payroll queries from employees and partners.
• Support regional process improvements and control enhancements.
• Provide payroll and benefits support to HR, finance and providers.

Skills

US payroll processing

Multi-state payroll

Payroll tax compliance

Benefits administration

Communication

English & Spanish

Education

Bachelor's degree in Accounting/Finance/HR

Payroll certification (FPC/CPP)

Tools

Power BI

Dynamics 365 (D365)

Job description

Position:Payroll & Benefits Senior Analyst

Location: Remote

Job Id:1233

# of Openings:1

This role is responsible for the accurate and compliant execution of regional payroll and benefits activities within the Payroll & Benefits COE for the Americas countries. It requires strong technical payroll knowledge, experience and understanding of payroll & benefits administration, with particular expertise in US payroll, payroll tax compliance and multi-state requirements.

The role reports directly to the Regional Payroll & Benefits Lead – Americas and sits within the Payroll, Benefit and Reward team within HR, and will work closely with HR Ops, HR Business Partners, Finance and payroll and benefits providers in the delivery of payroll and benefits activities.

Key Responsibilities

• To be responsible for the payroll changes preparation utilizing PowerBi driven changes from D365, and ad hoc manual changes for processing. This includes payroll preparation, processing, validation / variance checking and query administration, in line with local in-country legislation and business policy. Request Regional leader approval.
• To assist in ensuring that scheduled payroll tax payments and other statutory payments are made to the relevant authorities / local governments in respect of employees in accordance with statutory requirements.
• To ensure that relevant statutory and legal obligations applicable to payroll matters are complied with and that internal and external deadlines are met, with particular focus on US federal, state and local payroll tax requirements and multi-state payroll compliance.
• To perform and/or support payroll reconciliations, including payroll-to-GL, payroll funding, payroll tax and benefits reconciliations, investigating and resolving discrepancies and ensuring appropriate documentation and escalation where required.
• To ensure that all required documentation such as SOPs, checklists and country guides are initially created and maintained.
• To keep all records in connection with payroll, statutory and tax payments and to respond to authorized individuals in respect of payroll queries.
• To assist the Regional Lead in continuously reviewing payroll processes and changes to identify improvement opportunities and system and process control weaknesses. Then implement actions to improve or to rectify control-related problems.
• To answer queries related to payroll and benefits matters from employees, Human Resources, third parties and providers (e.g. pension companies, insurers and payroll providers).
• To manage day-to-day activities with benefits: US programs administration as 401K, LOA, medical, dental, STD/LTD. Vendors coordination. Monitoring service delivery, solving issues in time and manner.
• To enroll new hires and terminate leavers in the benefits portal.
• To prepare benefit payroll deduction file prior to each payroll cycle.
• To assist with annual open enrollment.
• To support year-end payroll activities, including US W-2 processes, payroll tax reconciliations, reporting and resolution of year-end discrepancies, working with payroll providers and internal stakeholders as required.
• To support implementation and data management activities, to include new M&A, transfers, vendor changes and optimisation projects within the regional payrolls, whilst working closely with the Regional Lead for direction.
• To provide cross-regional payroll coverage as required to ensure business continuity across the Americas payroll portfolio.

Required Skills and Attributes

• Proven track record of US payroll processing, with strong multi-state payroll experience. Experience supporting Canada and Bermuda payroll is desirable, as is experience with Mexico and/or other LATAM countries.
• Strong technical knowledge of US payroll tax compliance, including federal, state and local withholding, unemployment taxes, statutory payments, tax filings, multi-state taxation and year-end reporting requirements.
• Strong knowledge and understanding of US multi-state payroll requirements, including state-specific payroll taxation and termination/final pay requirements. Experience with California payroll taxes is desirable.
• Understanding and practical experience of US payroll benefits, including 401(k), benefit deductions and leave of absence impacts on payroll.
• Experience with payroll reconciliations and the ability to investigate and resolve payroll, tax and benefits discrepancies.
• Experience working with external payroll and benefits providers, including issue resolution and monitoring of service delivery.
• Knowledge and understanding of HR, Benefits and Payroll interfaces and the upstream and downstream impacts.
• Strong communication (written and verbal), interpersonal and influencing skills.
• Proactive, agile, analytical and solution-oriented.
• Ability to work independently and coordinate multiple workstreams through planning, prioritising and multitasking in a fast-paced, ever-changing environment.
• English and Spanish essential.
• Bachelor's degree in Accounting, Finance, Human Resources, Business Administration or a related field. Accounting, Finance or Payroll-related qualifications are desirable.
• A recognised payroll certification such as FPC or CPP, or equivalent relevant payroll qualification, is highly desirable.

About Us

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.

Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers’ experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.

Our services and solutions support every stage of the insurance lifecycle and every aspect of the insurance operating model, across all major commercial insurance lines serving a blue-chip international customer base that includes insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds. Our Group Business Services (GBS) function supports the overall efficiency and effectiveness of the company ensuring that teams have the tools, systems and support needed to deliver high-quality client solutions. Focused on finance operations, HR services, IT infrastructure, legal and compliance support, and workplace management, the GBS function enables the business to operate with agility, maintain compliance and focus on delivering value to our clients.

Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job‑specific skills development, online and in‑person training, as well as study assistance for professional qualifications.

Our Values

• Accountability (We take ownership and responsibility) We all have a role to play in Charles Taylor’s growth and overall success.
• Agility (We learn, evolve and adapt quickly) We anticipate, prepare for and adapt to change; it’s how we stay competitive.
• Care (We are compassionate and human) We are approachable and genuinely interested in others.
• Collaboration (We are one) We are unique but united in our work.
• Integrity (We do the right thing) At all times, we act with responsibility and respect.

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation.

We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.