Payor Relations Workflow Coordinator

Becton Dickinson; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Becton Dickinson is seeking a Payor Relations Administrator to support contracting, credentialing, licensing, and policy research. The role involves triaging requests, distributing work, and ensuring timely, accurate submissions across multiple workflows.

Ideal candidates will have 4–6 years in healthcare payor relations or related admin functions, strong MS Office skills, and experience with credentialing and licensing processes. Evening/weekend availability may be required.

Qualifications

• High School Diploma or GED required.
• 4–6 years in healthcare payor relations or related admin roles.
• Experience in credentialing, licensing, contracting, or revenue cycle operations.

Responsibilities

• Monitor shared inboxes, work queues, and tracking tools for contracting, licensure, credentialing, payor portal administration, and policy research requests.
• Assign and distribute work to team members based on work type, regulatory urgency, deadlines, and capacity.
• Track work in progress and completed work across Payor Relations to ensure SLAs and due dates.
• Review completed contracting, licensure, credentialing, portal updates, and policy research outputs prior to submission or publication.
• Validate that required documentation and evidence are complete before external submission or internal distribution.
• Identify errors, omissions, or inconsistencies and return items for correction prior to submission.
• Maintain visibility into backlog, expirations, and policy review cycles; escalate risks to leadership as needed.
• Coordinate workflow handoffs between departments to prevent bottlenecks.

Skills

Language interpretation

Math

Analytical reasoning

Microsoft Office

Education

High School Diploma or GED

Tools

Call center software

Microsoft Access

Job description

Job Description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

PRIMARY DUTIES AND RESPONSIBLITIES

• Monitor shared inboxes, work queues, and tracking tools for contracting, licensure, credentialing, payor portal administration, and payor policy research requests to ensure all work is logged and prioritized appropriately.
• Assign and distribute work to team members based on work type, regulatory urgency, deadlines, and capacity.
• Track work in progress and completed work across all Payor Relations functions to ensure adherence to established SLAs and due dates.
• Review completed contracting, licensure, credentialing, portal updates, and policy research outputs prior to submission or publication to verify accuracy and completeness.
• Validate that required documentation, forms, screenshots, and supporting evidence are complete and correctly prepared before external submission or internal distribution.
• Identify errors, omissions, or inconsistencies in work products and return items for correction prior to submission.
• Maintain visibility into backlog, expirations, recurring updates, and policy review cycles; escape risks or delays to leadership as needed.
• Coordinate workflow handoffs between contracting, credentialing, licensing, payor policy research, and portal administration to prevent bottlenecks.
• Ensure consistent use of tracking logs, worklists, and status updates across all Payor Relations workstreams.
• Provide routine status updates to leadership on workload, quality trends, upcoming expirations, and policy or portal ‑ related deadlines.

ANCILLARY DUTIES AND RESPONSIBILITIES

• Support onboarding and ongoing coaching related to workflow expectations and quality standards across Payor Relations functions.
• Identify recurring quality issues, rework drivers, or workflow inefficiencies and surface recommendations for improvement.
• Assist with documentation and maintenance of standard operating procedures for contracting, licensure, credentialing, portal administration, and payor policy research.
• Support audit readiness by ensuring submissions, screenshots, correspondence, and confirmations are properly retained .
• Collaborate with Managers and Directors to refine prioritization, escalation criteria, and workload balancing.
• Help standardize handoff processes between functional areas to ensure seamless execution.
• Track and report common error types, corrections, or trends affecting timeliness and quality.
• Provide back ‑ up workflow and quality review support during peak volumes or coverage gaps.
• Participate in cross ‑ functional coordination as needed to support resolution of payor or network issues.
• Perform other duties and projects as assigned to support Payor Relations operational objectives .

MINIMUM REQUIREMENTS OR QUALIFICATIONS

Education /Experience : High School Diploma or (GED) General Education Degree ; Minimum 4-6 years of experience in healthcare payor relations, credentialing, licensing, contracting, revenue cycle operations, or a related administrative or compliance function.

Skills

• Language : Ability to read, analyze, and interpret medical supply publications, technical procedures, and /or operational training tools. Ability to write internal and external business correspondence . Ability to effectively present information and respond to questions from management, team members, and/or customers.
• Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills .
• Reasoning: Ability to solve practical problems and deal with a variety of variables . Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form . Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.
• Computer : Intermediate computer skills and k nowledge of Microsoft Office Applications , Access or other database software .
• Telecommunications : ability to utilize or knowledge of call center telecommunications software ( i.e. dialer systems)
• Licensure or Certifications required : No certifications required

WORK REQUIREMENTS

• Ability to work evenings and weekends

PHYSICAL DEMANDS

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ) While performing the duties of this job, the employee i