Payor Relations Workflow Coordinator

BD; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

BD in the United States is seeking a Payor Relations Specialist to manage contracting, licensure, credentialing and policy research workflows, ensuring accurate submissions and on‑time deliverables.

You will monitor shared inboxes, assign work, track progress, verify documents, and coordinate seamless handoffs across contracting, credentialing, licensing and policy functions. This role requires strong attention to detail and the ability to work in a fast‑paced regulatory environment.

Qualifications

• High School Diploma or GED with 4–6 years in healthcare payor relations or related admin work.
• Experience in contracting, credentialing, licensing, or revenue cycle is preferred.

Responsibilities

• Monitor shared inboxes, queues, and payor admin requests to log and prioritize work.
• Assign and distribute work to team based on type, regulatory urgency, deadlines, and capacity.
• Track progress and ensure SLAs and due dates are met.
• Review outputs for accuracy before submission.
• Validate documentation and evidence before external submission or internal distribution.
• Coordinate workflow handoffs between contracting, credentialing, licensing, payor policy research, and portal administration.

Skills

Language

Math

Reasoning

Computer skills

Telecommunications

Education

High School Diploma or GED

Tools

MS Office

Access

Database software

Job description

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

PRIMARY DUTIES AND RESPONSIBLITIES

• Monitor shared inboxes, work queues, and tracking tools for contracting, licensure, credentialing, payor portal administration, and payor policy research requests to ensure all work is logged and prioritized appropriately.
• Assign and distribute work to team members based on work type, regulatory urgency, deadlines, and capacity.
• Track work in progress and completed work across all Payor Relations functions to ensure adherence to established SLAs and due dates.
• Review completed contracting, licensure, credentialing, portal updates, and policy research outputs prior to submission or publication to verify accuracy and completeness.
• Validate that required documentation, forms, screenshots, and supporting evidence are complete and correctly prepared before external submission or internal distribution.
• Identify errors, omissions, or inconsistencies in work products and return items for correction prior to submission.
• Maintain visibility into backlog, expirations, recurring updates, and policy review cycles; elevate risks or delays to leadership as needed.
• Coordinate workflow handoffs between contracting, credentialing, licensing, payor policy research, and portal administration to prevent bottlenecks.
• Ensure consistent use of tracking logs, worklists, and status updates across all Payor Relations workstreams.
• Provide routine status updates to leadership on workload, quality trends, upcoming expirations, and policy or portal‑related deadlines.

Ancillary Duties And Responsibilities

• Support onboarding and ongoing coaching related to workflow expectations and quality standards across Payor Relations functions.
• Identify recurring quality issues, rework drivers, and workflow inefficiencies and surface recommendations for improvement.
• Assist with documentation and maintenance of standard operating procedures for contracting, licensure, credentialing, portal administration, and payor policy research.
• Support audit readiness by ensuring submissions, screenshots, correspondence, and confirmations are properly retained.
• Collaborate with Managers and Directors to refine prioritization, escalation criteria, and workload balancing.
• Help standardize handoff processes between functional areas to ensure seamless execution.
• Track and report common error types, corrections, or trends affecting timeliness and quality.
• Provide back‑up workflow and quality review support during peak volumes or coverage gaps.
• Participate in cross‑functional coordination as needed to support resolution of payor or network issues.
• Perform other duties and projects as assigned to support Payor Relations operational objectives.

Education/Experience

MINIMUM REQUIREMENTS OR QUALIFICATIONS

• High School Diploma or (GED) General Education Degree; Minimum 4–6 years of experience in healthcare payor relations, credentialing, licensing, contracting, revenue cycle operations, or a related administrative or compliance function.

Skills

Language: Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or operational training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.

Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.

Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.

Computer: Intermediate computer skills and knowledge of Microsoft Office Applications, Access or other database software.

Telecommunications: ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems)

Licensure or Certifications required: No certifications required

Work Requirements

• Ability to work evenings and weekends

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.

WORK ENVIRONMENT

While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

USA FL - Stuart Airport Road