Payments Success Specialist

Hire Integrated; Lehi (UT); Hybrid; USD 90,000 - 130,000; Full time

Job summary

A financial technology firm is seeking a Payments Success Specialist – Account Management to enhance customer relationships and drive value for top clients. Your role will involve strategic thinking and data analysis to support customer success, as well as proactive engagement with high-value accounts. The hybrid position requires 3–5 years of experience in account management, ideally within SaaS or FinTech environments. A collaborative team culture with a focus on innovation and results awaits you.

Qualifications

• 3–5 years in Account Management, Customer Success, or similar roles.
• Ability to turn metrics into actionable strategies.
• Proven experience managing high-value relationships.
• Exceptional communication, organization, and time-management skills.
• Proven ability to manage high-value relationships and engage multiple stakeholders.
• Self-starter energy with the flexibility to adapt in a fast-moving environment.

Responsibilities

• Manage relationships with top 250 payments customers through tailored strategies.
• Monitor account activity and proactively resolve issues.
• Guide customers through payment compliance processes.
• Re-engage customers who have stopped processing payments, uncover their “why,” and share actionable insights with the broader team.
• Bring the voice of the customer to internal teams, sharing trends, feedback, and churn drivers to influence product and process improvements.
• Guide customers through payment compliance or remediation processes (including Stripe remediation), ensuring quick and clear resolutions.
• Create and execute account plans that map out workflows, operational needs, and key decision-makers for top accounts.
• Approach every interaction with a consultative, proactive mindset — delivering value, building trust, and driving loyalty.

Skills

Account Management

Customer Success

Analytical skills

Communication

Organization

Time-management

Tools

Salesforce

Excel

Job description

About the job

Job Title:Payments Success Specialist – Account Management

We’re looking for a relationship-builder, problem-solver, and strategic thinker to join our payments team as aPayments Success Specialist – Account Management. In this role, you’ll be the go-to partner for our highest-value payments customers — ensuring they not only stick around but grow with us. You’ll combine data-driven insights with a high-touch, consultative approach to help clients get maximum value from our solutions, resolve roadblocks before they become problems, and uncover new opportunities to strengthen our partnerships.

If you thrive on making a measurable impact, building deep trust, and turning customer success into company growth, this is your stage.

Location:Hybrid – 3 days in-office, Lehi, UT

Reports to:Manager of Payments Success

What You’ll Own

• Manage and nurture relationships with our top 250 payments customers through quarterly check-ins and tailored account strategies.
• Spot and resolve pricing or margin concerns — or confidently communicate the “why” when pricing remains unchanged.
• Monitor account activity to quickly flag declines in volume, then proactively reach out to get customers back on track.
• Re-engage customers who have stopped processing payments, uncover their “why,” and share actionable insights with the broader team.
• Bring the voice of the customer to internal teams, sharing trends, feedback, and churn drivers to influence product and process improvements.
• Guide customers through payment compliance or remediation processes (including Stripe remediation), ensuring quick and clear resolutions.
• Create and execute account plans that map out workflows, operational needs, and key decision-makers for top accounts.
• Approach every interaction with a consultative, proactive mindset — delivering value, building trust, and driving loyalty.

What You’ll Bring

• 3–5 years in Account Management, Customer Success, or similar — ideally in SaaS, FinTech, or payments.
• Analytical skills to turn metrics (volume trends, churn patterns, pricing shifts) into actionable strategies.
• Proficiency in Salesforce, Excel, and other reporting/analytics tools.
• Exceptional communication, organization, and time-management skills.
• Proven ability to manage high-value relationships and engage multiple stakeholders.
• Self-starter energy with the flexibility to adapt in a fast-moving environment.

What Will Make Us Love You

• A consultative approach that aligns customer needs with revenue-driving solutions.
• Skill in navigating multi-threaded relationships across client teams.
• A bias for action and ownership of results.
• The ability to distill complex concepts into clear, actionable next steps for customers.
• A collaborative, team-oriented spirit with deep empathy for clients and colleagues alike.
• Experience building long-term relationships in SaaS, payments, or financial services.

Why You’ll Love It Here

This isn’t just account management — it’s your chance to become a trusted advisor, a growth catalyst, and a critical voice in shaping the customer experience. You’ll work with a collaborative, driven team that values innovation, feedback, and measurable results.