Payments Strategy Lead — AI-Driven Growth

J.P. Morgan; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Chase is seeking a Strategy and Planning Senior Associate to lead product portfolio strategy and performance reporting for payments across small business and commercial client segments. You will blend data, insights, and cross-functional partnerships to shape priorities and drive results, with opportunities to apply AI-enabled approaches.

In this fast-paced role you will work with product, analytics, and research teams, develop executive-ready analyses, and translate complex findings into clear,

Qualifications

• Bachelor's degree and 5 years of experience in strategy, product, analytics, or a related field.
• Ability to think strategically and connect insights to the broader business picture while diving into details to drive successful execution.
• Strong analytical skills with the ability to present fact-based recommendations clearly, logically, and concisely.
• Proven ability to manage multiple initiatives simultaneously under rigorous deadlines in a fast-paced environment.
• Comfort working with data and analytics tools, with the ability to collaborate effectively with data science and analytics partners and apply AI-driven insights to business decisions with sound judgment.

Responsibilities

• Define and evolve the product portfolio strategy, partnering with product managers to establish objectives and key results, leveraging AI-assisted insights to identify growth opportunities and customer pain points earlier
• Lead strategic projects by structuring complex business problems and developing solutions in collaboration with product, analytics, and research teams, including applying AI/ML methods such as predictive modeling, segmentation, and anomaly detection to quantify performance drivers and prioritize interventions
• Synthesize data analytics, product metrics, user experience research, competitive analysis, and company goals to assess product performance and prioritize future initiatives — using AI to accelerate root-cause analysis and trend detection across large datasets
• Design and scale AI-enabled reporting and operating mechanisms, including automated KPI narratives, exception-based dashboards, and self-serve insights, to reduce manual effort and improve decision speed and quality
• Manage executive communications and updates to senior leaders and stakeholders, translating complex analyses into clear, fact-based recommendations with appropriate validation and human judgment
• Monitor and synthesize industry trends and competitive dynamics across the payments landscape, using AI-supported research workflows to identify emerging threats, opportunities, and best practices
• Partner with stakeholders to identify opportunities where AI can improve customer experiences and define measurable outcome metrics to evaluate impact

Skills

Strategic thinking

Leadership

Analytics

AI/ML familiarity

Cross-functional

Communication

Education

Bachelor's degree

Master's degree or MBA

Tools

AI/ML tools

Data analytics tools

Job description

Chase is seeking a Strategy and Planning Senior Associate to lead product portfolio strategy and performance reporting for payments across small business and commercial client segments. You will blend data, insights, and cross-functional partnerships to shape priorities and drive results, with opportunities to apply AI-enabled approaches.

In this fast-paced role you will work with product, analytics, and research teams, develop executive-ready analyses, and translate complex findings into clear,