Payments Risk and Central Operations Manager

Sunwest Bank

Meridian (ID)

On-site

USD 100,000 - 135,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A regional banking institution in Meridian, ID is seeking a Payments Risk and Central Operations Manager. This role involves overseeing payment processing, risk management, and compliance. The ideal candidate will have significant experience in banking operations and project management. The position offers a competitive salary within the range of $100,000.00-$135,000.00, along with benefits such as medical insurance, vision insurance, and a 401(k).

Qualifications

Experience with digital and online banking products and payment systems.
Strong knowledge of operations risk management and regulatory requirements.
Ability to lead teams and motivate staff for high-quality client service.

Responsibilities

Assist in the design and implementation of payment processing.
Manage payments risk oversight activities according to regulations.
Evaluate and consult on new products and services.

Skills

Leadership

Risk management

Project management

Communication

Analytical thinking

Education

7 years banking deposit operations experience

5 years progressive leadership experience

AAP certification preferred

Tools

Microsoft Office

Fiserv suite of core operating systems

Job description

Payments Risk and Central Operations Manager

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The Payments Risk and Central Operations Manager will be responsible for assisting the Deposit Operations Manager in the design and implementation of the bank’s payment processing and risk solutions, including card issuing and acquiring, wire processing, check processing, and ACH processing. The role will focus on managing payments risk oversight activities in accordance with Payment Network rules and applicable regulatory requirements. This role will also be responsible for partnering with other lines of business in the overall risk and compliance strategy for payments. The incumbent must be an energetic leader, passionate about enabling the business to drive scale through innovation and by leveraging technology, implementing a strong risk assessment methodology, collaboration, and defining business requirements from a risk perspective.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Participate in the development of the necessary risk oversight programs and documentation (i.e., policies, procedures, etc.) to identify, measure, monitor and control risks for card acquiring, card issuing, wire processing, check processing, and ACH processing. This includes but is not limited to developing scalable and effective processes in collaboration with other business units for the following:

o Initial and ongoing client due diligence and monitoring

o Third-Party Oversight

· Responsible for evaluating existing relationships and working with the Bank’s BSA and fraud teams for timely identification and escalation of unusual activity. Assist with testing and implementation of a control framework to improve monitoring of higher-risk clients and or technology partners.

· Evaluate and consult on new products, services, and emerging/high risk business models/verticals to assess risks associated with regulatory, financial, fraud, compliance, or reputational risk to build necessary requirements/guideline to manage those risks.

· Assists with review of the Bank’s policies, standards and procedures of the Bank’s compliance with Nacha, Card Network, SWIFT, Federal Reserve and other regulations

· Collaborate with industry organizations to identify the latest trends in fraud and scams and best practices to mitigate those risks. Maintain up-to-date knowledge of industry regulations, payment network rules, bank partner requirements, and industry best practices.

· Oversees central operations duties such as processing legal remedies (writs, levies, garnishments, attachments, and subpoenas), claims and disputes, deposited item processing (ATM, RDC, MDC), exception item processing, dormant account review and escheatment processing, IOLTA reporting, year-end reporting (B-Notices, W-8, and 1099).

· Serve as a subject matter expert (SME) on payment processing and central operations activities and develop this expertise in your team.

· Interface with other operations and line of business leaders to set goals and objectives to improve overall bank performance.

· Lead internal and external audits as necessary.

· Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

· Performs other duties and projects as assigned.

ADDITIONAL RESPONSIBILITIES

· Demonstrates high degree of professionalism in communication, attitude and teamwork with internal and external clients.

· Demonstrates high degree of quality work, attendance and appearance

· Additional duties as assigned as it relates to the position

SUPERVISORY RESPONSIBILITIES

This position is responsible for supporting the oversight of critical deposit operations back office processing; leading a team of tenured supervisors and approximately 12-15 support specialists.

MINIMUM QUALIFICATIONS

· 7 years banking deposit operations experience required with strong knowledge of digital and online banking products, payment systems (ACH, card, check, wire), operations risk management and regulatory requirements. Technologically inclined with extensive experience with Microsoft Office (Excel, PowerPoint, and Word), core banking systems and related products, awareness of digital trends, and bank industry technology.

· 5 years progressive leadership experience required.

· AAP certification preferred, but not required.

· Advanced to expert systems and application knowledge specific to financial services -- preferably the Fiserv suite of core operating systems and applications

· Advanced to expert knowledge of applicable financial services regulatory and compliance obligations, rules and regulations, industry standards and practices

· Advanced to expert project management and organizational skills; ability to create momentum, foster organizational change, and work with members of senior management

· Advanced communication, presentation and writing skills for internal and external audiences

· Possess an entrepreneurial business spirit, proactively takes initiative to identify solutions, and executes with a sense of urgency

· Ability to lead a team, generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality client service

· Occasional travel required

COMPETENCIES:

· Adaptability

· Results Orientated

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

· Standing, walking and squatting less than fifty percent of the work shift

· Required to lift, move and carry up to 40 pounds

· Ability to read, count and write to accurately complete all documentation and reports

· Must be able to see, hear and speak in order to communicate with employees and other clients

· Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

· Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

(Check the box that applies by double clicking on the box.)

Sedentary: Limited activity, no lifting, limited walking

Moderate: Mostly standing, walking, bending, frequent lifting

X: Light: Office work, some lifting, bending, stooping or kneeling, walking

Arduous: Heavy lifting, bending, crawling, climbing

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

· The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance

· Noise levels are considered moderate

Sunwest Bank Is an Equal Opportunity Employer

Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.

Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.

Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position

Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.

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