Payments QA Lead - Hybrid (Vienna, VA)

Steerbridge; Vienna (VA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) Retirement Plan with matching

Paid Time Off

Paid Federal Holidays

Job summary

Steerbridge in Vienna, VA, seeks a Quality Assurance (QA) Lead to oversee the QA program across Credit Card Operations. The role entails leading a talented team, ensuring compliance and service quality, and implementing continuous improvement initiatives.

With a focus on enhancing customer experiences, the QA Lead will partner with cross-functional teams to drive operational excellence. This hybrid position requires a strong background in quality assurance and leadership in banking or financial services.

Qualifications

• 5+ years of experience in quality assurance or banking operations.
• 2+ years of leadership or supervisory experience.
• Strong understanding of credit card servicing and fraud operations.
• Experience conducting audits and quality reviews.

Responsibilities

• Oversee the quality assurance program across Credit Card Operations.
• Lead the Payments Quality Assurance team.
• Design and improve quality assurance processes.
• Analyze quality metrics and operational performance.

Skills

Quality assurance

Leadership

Analytical skills

Communication

Problem-solving

Quality monitoring tools

CRM platforms

E2E testing with Playwright

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Office

Jira

GitLab

Selenium

Postman

Job description

Steerbridge in Vienna, VA, seeks a Quality Assurance (QA) Lead to oversee the QA program across Credit Card Operations. The role entails leading a talented team, ensuring compliance and service quality, and implementing continuous improvement initiatives.

With a focus on enhancing customer experiences, the QA Lead will partner with cross-functional teams to drive operational excellence. This hybrid position requires a strong background in quality assurance and leadership in banking or financial services.