Payments Operations Analyst

Bonvenu Bank; Shreveport (LA); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Bonvenu Bank is seeking a seasoned operations leader to manage the technical operations area, focusing on deposit and electronic banking. You will oversee core processing, regulatory compliance, and process improvements to meet strategic goals.

The role requires strong management, communication, and knowledge of NACHA/ACH rules, with travel within Louisiana as needed and the ability to liaise with senior leadership.

Qualifications

• 5+ years back office/operations or related experience.
• Knowledge of Electronic Banking regulations and NACHA Operating Rules.
• Ability to interact with senior management, board, and staff.
• Willingness to travel within the bank's footprint in LA.
• Interest and knowledge of AI or automation to improve workflows.

Responsibilities

• Oversee medium to large operational functions and ensure timely delivery of services.
• Ensure compliance with laws, regulations, and bank policies.
• Lead process improvements to increase efficiency and reduce risk.
• Coordinate with senior management and departments to implement strategic goals.
• Monitor core processing and banking application systems for reliability.
• Supervise special projects and ensure high standards of customer service.

Skills

Operations management

Regulatory knowledge

Process improvement

Leadership

Communication

AI/Automation interest

Education

Bachelor's degree in business/fin banking

Industry certifications in banking operations

Tools

Core banking software

Electronic banking platforms

NACHA/ACH rules

Job description

This position is responsible for the technical operations area of the bank with a specific focus on deposit and electronic banking operations. The individual is engaged with core processing and support as it relates to bank operations and banking application software. Additionally, the candidate is responsible for process improvement to achieve efficiency and in assisting to meet the bank’s overall strategic goals. The position requires detailed knowledge of bank operations and regulations and is responsible for overseeing functions related to all operational audit procedures, federal and state regulations, and company policies and procedures.

A stable work history establishing experience with understanding federal and state bank regulations, understanding bank operations, process analysis, and working with confidential information is required.

Location can be anywhere within Bonvenu's footprint in North or South LA - within a reasonable drive to at least one branch and must be able to travel to Shreveport, LA when needed.

Qualifications:

• 5+ years back office/operations or related experience
• Ability to organize and prioritize to meet deadlines
• Commercial and Consumer banking product knowledge essential
• Knowledge of Electronic Banking regulations
• Thorough understanding of the NACHA Operating Rules & Guidelines
• Risk & Compliance monitoring experience preferred
• Excellent customer service and communication skills
• Interest and knowledge of AI or other methods to increase efficiency (workflows, BOTs, automation)
• Industry Certification preferred relevant to bank operations.

Position Requirements:

• Must have excellent verbal and written communication skills, complimented by strong interpersonal skills
• Required to effectively interact with senior management, branch management, Board of Directors, co-workers, and customers.
• Must demonstrate strong managerial skills, good organizational skills, and the ability to handle multiple tasks effectively. Must have good judgment skills and a thorough working knowledge of all essential banking functions.
• Exhibits strong leadership skills, which include, but are not limited to initiative, integrity, innovation, and the ability to think strategically.
• Possesses an in-depth understanding of the technical and functional components of the bank’s operations and information systems infrastructure.
• Should demonstrate courtesy poise, self-confidence and professionalism in manner, speech, appearance and performance of duties.
• Should have a desire to perform all aspects of a job with excellence; should be a "self-starter" and forward thinker; must have proven ability to react positively to a changing environment as well as a strong work ethic.
• Must have proven ability to develop staff for utmost productivity. Must stay current with regulatory requirements pertaining to bank operations.
• Initiative, dependability, ability to work with a minimum of direct supervision and demonstrated desire to stay aware of and follow bank policy and procedures is essential.

Specific Job Functions

• Possess strong understanding of Operations and oversees medium to large, complex functions.
• Ensures timely delivery of operations services to both internal and external customers.
• Engages in independent decision making which could involve substantial risk.
• Analyzes existing processes in order to identify, recommend, and/or implement improvements to obtain efficiencies and meet strategic goals.
• Works closely with members of management to adhere to bank-wide policies and procedures as they relate to the general operations of the bank.
• Provides constant and exceptional customer service to both internal and external customers in order to uphold the Bank’s customer service oriented image and mission.
• Operates efficiently by effectively working within established specifications, budgets, and deadline to ensure quality and cost effectiveness.
• Daily core and complimentary systems processes monitoring in accordance with stated operational and compliance policies
• Lead special projects as assigned by supervisor
• Responsible for compliance with laws and regulations that apply to the position

This position description is a guide for accomplishing the Bank’s objectives and covers the primary functions and responsibilities of the position. Incumbent may be requested to perform other duties as they relate to the Bank and its objectives.

This job has no supervisory responsibilities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee is required to maintain a valid driver’s license and provide own reliable transportation. This position requires travel within a 100 mile radius.,

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.