Payments Dispute Analyst — Risk & Compliance

xAI; Bastrop (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

xAI is looking for a Dispute Analyst to join its Risk Operations team in Bastrop, Texas. In this role, you will investigate and resolve disputes involving P2P, debit/credit card, and ACH transactions while ensuring compliance with all applicable regulations.

The ideal candidate will possess strong analytical skills and have at least 3 years of experience in dispute resolution. Excellent written communication skills are crucial for drafting accurate case notes. Join a motivated team at xAI focused on engineering excellence.

Qualifications

• 3+ years of experience handling disputes involving debit or credit card transactions.
• Strong understanding of Regulation E and card network chargeback guidelines.
• Detail-oriented with strong organizational skills.

Responsibilities

• Investigate and resolve customer disputes across various channels.
• Validate chargeback rights and ensure documentation is complete.
• Manage provisional credits and comply with regulatory standards.

Skills

Dispute resolution

Regulation E knowledge

Analytical skills

Written communication

Attention to detail

Education

Bachelor's degree in Finance or related field

Tools

CRM tools

Case management platforms

Job description

xAI is looking for a Dispute Analyst to join its Risk Operations team in Bastrop, Texas. In this role, you will investigate and resolve disputes involving P2P, debit/credit card, and ACH transactions while ensuring compliance with all applicable regulations.

The ideal candidate will possess strong analytical skills and have at least 3 years of experience in dispute resolution. Excellent written communication skills are crucial for drafting accurate case notes. Join a motivated team at xAI focused on engineering excellence.