Payment Solutions Specialist

Summit Credit Union; Cottage Grove, Forest Hill (MN, WI, MD); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Payment Solutions Specialist to join their team. This role involves managing delinquent accounts, ensuring compliance with collection laws, and providing support to internal staff. You will leverage your strong interpersonal and problem-solving skills to make a positive impact on members' financial well-being. The company values diversity and offers a supportive work environment with remote capabilities, health insurance, and a 401K plan. If you're looking to contribute to a rewarding mission while growing your career in a top workplace, this opportunity is for you.

Benefits

Remote Work Capability

Health Insurance

401K with Matching

Student Loan Repayment Assistance

Paid Volunteer Time

Onsite Gym

Qualifications

• 2+ years of experience in collections, preferably in a retail financial institution.
• Ability to attain a Nationwide Mortgage Licensing System (NMLS) number.

Responsibilities

• Manage activities related to delinquent accounts and collections.
• Ensure compliance with BSA, OFAC, and USA Patriot Act regulations.

Skills

Interpersonal Skills

Problem-Solving Skills

Communication Skills

Knowledge of Collection Laws

Mathematical Skills

Education

High School Diploma

Post-Secondary Business Coursework

Tools

Microsoft Office Suite

Job description

Are you looking for a rewarding career where you can help make a difference in someone's life? Are you looking to work for a Top Workplace? If yes, Summit has the opportunity for you to join our team as a Payment Solutions Specialist. Under the direction of the Assistant Vice President - Payment Solutions, this position is responsible for managing activities related to delinquent accounts. The role requires extensive knowledge of collection and bankruptcy laws, as well as familiarity with consumer and mortgage loan documents.

Essential Functions

1. Collection of delinquent accounts:
   1. Review accounts to determine causes of delinquency.
   2. Make arrangements with members to resolve delinquencies and follow up as needed.
   3. Post payments received to delinquent accounts.
   4. Process consumer credit counseling requests and monitor accounts to ensure timely payments.
   5. Evaluate loan extension requests, prepare documentation, and adjust accounts accordingly.
   6. Recommend loan rewrites or legal action for delinquent accounts.
2. Bankruptcy:
   1. Notify legal collections of members who have filed bankruptcy.
3. Support internal and branch staff:
   1. Provide guidance on Payment Solutions operations.
   2. Assist with background information, restrictions, overrides, and member disputes.
4. Related duties:
   1. Maintain accurate documentation on member accounts.
   2. Assist other departments with collections.
   3. Perform other duties as assigned.
5. Ensure compliance with BSA, OFAC, and USA Patriot Act/CIP regulations.

Note: Non-compliance may lead to disciplinary action, including termination, civil, and criminal penalties.

Additional Functions

1. Perform other duties as assigned, which may include working in different roles based on business needs.

Job Specifications

1. High school diploma or equivalent; post-secondary business coursework preferred.
2. At least two years' experience in collections, preferably in a retail financial institution.
3. Ability to attain a Nationwide Mortgage Licensing System (NMLS) number.
4. Strong interpersonal skills and professional demeanor.
5. Knowledge of consumer collections regulations (e.g., Wisconsin consumer act, TCPA, FCRA, FACTA).
6. Proficiency in Microsoft Office Suite.
7. Strong mathematical, problem-solving, and communication skills.
8. Ability to work independently with minimal supervision.

Perks:

1. Remote work capability
2. Health insurance
3. 401K with matching
4. Student loan repayment assistance
5. Paid volunteer time
6. Onsite gym and more

Join Summit and be part of something bigger! We value diversity and are committed to Equal Employment Opportunity for all applicants, regardless of protected characteristics. Employment decisions are based on qualifications, merit, and business needs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities