Payment Resolution & Customer Relations Specialist

America's CAR-MART, Inc.; Rogers (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

America's CAR-MART, Inc. in Rogers, AR is seeking an Account Resolution Specialist to strengthen relationships between customers and dealerships and to help resolve payment issues efficiently.

The role involves working with customers on account issues, collaborating with dealership partners, and ensuring clear communication while adhering to laws and company standards. Strong communication and organizational skills are essential.

Qualifications

• Experience in collections, customer service, or dealership operations preferred.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in using computer systems and software applications.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Develop relationships with Customers and foster collaboration between Customers and Dealership regarding their accounts.
• Collaborate with stakeholders and departments to ensure communication adheres to company standards, practices, and applicable laws and regulations.
• Respond to incoming text messages or calls from customers regarding payments and provide appropriate resolutions.

Skills

Customer service

Collections

Communication

Interpersonal skills

Detail-oriented

Organizational skills

Multitasking

Teamwork

Tools

CRM software

Job description

America's CAR-MART, Inc. in Rogers, AR is seeking an Account Resolution Specialist to strengthen relationships between customers and dealerships and to help resolve payment issues efficiently.

The role involves working with customers on account issues, collaborating with dealership partners, and ensuring clear communication while adhering to laws and company standards. Strong communication and organizational skills are essential.