Payment Reminder Representative - Elgin, IL - Customer Service

LSI; Elgin (IL); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Shift Differentials .75 for evenings

Medical, Dental and Vision Insurance

Life and Disability Insurance

Pet Insurance

Paid Volunteer Time Off

Educational Assistance

Job summary

LSI in Elgin, IL is hiring a Payment Reminder Representative for a debt management customer service role. The position starts in-office with potential to work from home after 120 days, provided performance and schedule adherence are met.

Must commute to Elgin initially; remote option requires a dedicated workspace and 50 Mbps internet. Compensation is $17.00 per hour with a possible evening differential of $0.75/hour and bilingual (Spanish) differential for qualifying staff.

Qualifications

• High school/GED required.
• Ability to work evenings and Saturdays.
• On-site training with potential for remote work after proven performance.
• Must be able to commute to Elgin, IL.

Responsibilities

• Proficient typing, listening, computer and reading skills.
• Excellent attendance; able to work scheduled days/evenings, Saturdays and some holidays.
• Navigate multiple computer programs while documenting interactions.
• Handle and diffuse challenging interactions with professionalism.
• Maintain patient and calm communication to ensure customer service quality.
• Meet outbound call targets (approximately 21 calls per hour) and quality reviews (72% monthly, 90% for incentives).

Skills

Typing

Attendance

Multitasking

Problem solving

Communication

Customer service

Education

High school/GED

Job description

Payment Reminder Representative - Elgin, IL - Customer Service

Job Category: Debt Management

Requisition Number: PAYME001452

• Posted : September 4, 2026
• Full-Time

Locations

Showing 1 location

LSI - Elgin
2200 Point Boulevard
Elgin, IL 60123, USA

Description

This customer service focused position is responsible for making contact with members on behalf of various credit unions for the purpose of resolving early-stage member delinquency and overall delinquency for our clients.

No Collections Experience Required, Get Paid to Train!!! The position is in-office - Must be able to commute to Elgin, IL

Compensation: $17.00 an hour, plus (evening) shift differential of .75 per hour may apply! Bilingual (Spanish) Shift Differential available to those who qualify.

Hours: Monday through Friday day hours must be flexible with two late nights, as late as 10 p.m. per week and 2 Saturdays per month. Hours vary and will be discussed during the interview process.

Potential for REMOTE WORK OPPORTUNITY after initial in-office training and meeting performance expectations. A minimum of 120 days in office is required before being eligible to work from home. MUST have a dedicated distraction-free workspace and high-speed internet of 50 mbps or greater with a static IP address (Cellular Internet Providers do not qualify). If approved to work from home, LSI will provide ALL computer and phone equipment.

DESCRIPTION

This customer service position is responsible for making contact with members on behalf of various credit unions for the purpose of resolving “early – stage” member delinquency and overall delinquency for our clients.

Language Skills: Ability to read, write, and comprehend complex instructions in an accurate and timely manner. Strong communication skills. Will be emailing Clients and Members/Customers.

Mathematical Skills: During the collection process, we are working with dollars and cents, possibly multiplication and division depending on the extent of delinquency and the payment arrangements necessary to bring the account current.

Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues.

Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal.

Essential Job Functions/Qualifications

• Proficient typing, listening, computer, and reading skills
• Exceptional attendance record - ability to work scheduled days/evenings, Saturdays and some Holidays
• Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details
• Excellent problem-solving skills with the ability to multi-task
• Ability to effectively handle and diffuse challenging situations based on reason for call and temperament of the caller
• Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions
• Professional and upbeat attitude that thrives in a fast-paced environment
• Desire and ability to provide excellent customer service on every interaction
• Ability to meet the following metrics (not all inclusive): average of 21 outbound calls per hour
• Meet a monthly average minimum of 72% quality reviews (min. 90% to qualify for incentives)

Work From Home:

Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required.

EDUCATION

High school/GED (minimum)

OUR BENEFITS INCLUDE

• Paid Training
• Shift Differentials .75 for hours worked in the evenings, may apply
• Relaxed dress environment
• Generous Paid Time Off – rest and relaxation!
• Year-round employee appreciation events and online recognition award program – you are awesome!
• Free Coffee at all LSI facility locations
• Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk)
• Life and Disability Insurance
• Pet Insurance
• Paid Volunteer Time Off – give back to your community!
• Educational Assistance and Employee-Assistance-Program
• Growth opportunities – 90% of leadership positions are filled from within!

Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position.

Accommodation Requests will be reviewed or declined on a case-by-case basis.

Qualifications

Behaviors

Required

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Job Security

Inspired to perform well by the knowledge that your job is safe

Goal Completion

Inspired to perform well by the completion of tasks

Financial

Inspired to perform well by monetary reimbursement

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.