Payment Processing Specialist II

Busey Bank; Town of Tomahawk (WI); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Company-paid life insurance

Long-term disability

Wellness incentives

Employee assistance program

Pre-tax Health Savings Accounts

Flexible spending accounts

Job summary

Busey Bank is seeking a Payment Processing Specialist II to manage daily processing of commercial deposit and cash management services, focusing on ACH, Zelle, and FedNow. You will ensure timely file origination, returns, and dispute handling, while supporting enterprise payments teams and maintaining compliance.

Ideal candidates have 2+ years in banking ops or enterprise payments, strong risk and fraud controls, and proficiency with Excel/Office.

Qualifications

• College degree preferred; equivalent work experience acceptable.
• Minimum of two years in banking operations, treasury or enterprise payment processing.
• Experience with payment processing platforms and secure file transmissions.

Responsibilities

• Process and maintain ACH, Zelle, and FedNow payments with accuracy and timeliness.
• Perform NACHA reviews and monitor ACH violations and return ratios.
• Handle disputes, risk monitoring, and fraud detection within regulatory timeframes.
• Support payments operations and participate in audits and testing activities.
• Maintain documentation and assist with process improvements.

Skills

ACH processing rules

Real-time payments workflows

Fraud prevention controls

Regulatory compliance

Communication skills

Detail oriented

Multitasking

Analytical thinking

Process improvement

Adaptability to change

Education

College degree preferred

Tools

Excel

Access

Adobe Acrobat

Job description

Position Summary

The Payment Processing Specialist II is responsible for the daily processing, maintenance, and operational support of commercial deposit and cash management services, with a specific focus on enterprise payment activities. This includes handling electronic payment channels such as ACH, Zelle®, and FedNow®. The Specialist ensures the accurate and timely processing of payment files, including originations, returns, and dispute management, while maintaining compliance with internal standards and external regulations. Responsibilities cover the end-to-end processing of real-time and batch payment transactions, reconciliation, exception handling, and support for the day-to-day operations of the Enterprise Payments team.

Duties & Responsibilities

• Complete quality reviews for all setup and maintenance activities related to commercial deposit accounts and enterprise payment services
• Perform ACH processing reviews, including but not limited to monitoring for NACHA violations, managing ACH return ratios, and enforcing ACH limit controls
• Process and maintain enterprise real-time payment transactions through services such as Zelle® and FedNow®, ensuring timely and accurate execution of files and exception management
• Monitor and identify potential risk or fraudulent activities utilizing enterprise fraud detection systems, reports, and tools
• Manage payment-related disputes and exceptions, ensuring proper processing and compliance with regulatory timeframes and guidelines
• Maintain accurate records and documentation supporting enterprise payment activities in accordance with bank policies and regulatory requirements
• Support regulatory and compliance initiatives related to ACH, FedNow®, Zelle®, and other enterprise payment platforms
• Participate in periodic quality audits, operational reviews, and testing activities as directed
• Maintain a strong understanding of enterprise payment systems, industry standards, and operational procedures to support continuous improvement efforts
• Demonstrates strong working knowledge of all payment operations and can independently perform all core responsibilities
• Acts as a resource for peers by providing training, support, and guidance as needed
• Takes on additional responsibilities such as leading small process improvements or acting as a point person during shifts
• Possesses advanced understanding of payment risk monitoring, dispute management, NACHA compliance, and enterprise payment regulatory frameworks
• Supports the manager/supervisor in special assignments and system/process enhancement initiatives

Education & Experience

College degree preferred; equivalent work experience in lieu of degree is acceptable

Minimum of two years of direct experience in banking operations, treasury management services, or enterprise payment processing (ACH, real-time payments such as Zelle® or FedNow®)

Prior experience working with payment processing platforms, secure file transmissions, and payment risk management tools preferred

Skills and Required Knowledge

• Strong understanding of ACH payment processing rules and NACHA Operating Rules
• Familiarity with real-time payment platforms (e.g., Zelle®, FedNow®) and corresponding operational workflows
• Knowledge of risk monitoring practices, dispute management procedures, and fraud prevention controls related to payment processing
• Ability to interpret and apply payment system regulations and compliance standards
• Strong oral and written communication skills with the ability to interact professionally across business units and external partners
• High attention to detail and accuracy, with the ability to maintain focus over extended periods
• Proven ability to multitask, prioritize, and work independently in a fast-paced, high-volume environment
• Strong analytical and critical thinking skills; able to identify problems, evaluate options, and implement effective solutions independently
• Demonstrated flexibility to adapt to change, evolving technology, and new payment processing platforms
• Desire and initiative to recommend process improvements and new approaches within established operational guidelines
• Requires 2 years related work experience; previous banking experience preferred
• Requires strong background working with a variety of PC operating systems and anti-virus software
• Require knowledge of Microsoft Office, Excel, Access and Adobe Acrobat

Compensation and Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $23 - $29/hr)

Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts.

• 401(k) match
• profit sharing
• employee stock purchase plan
• paid time off
• medical
• dental
• vision
• company-paid life insurance
• long-term disability
• supplemental voluntary life insurance
• short-term disability
• long-term disability
• wellness incentives
• employee assistance program
• pre-tax health savings accounts
• flexible spending accounts

Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Employment Locations

Busey offers diverse employment opportunities - both remote and onsite in Arizona, Colorado, Florida, Illinois, Indiana, Kansas, Missouri, New Mexico, Oklahoma and Texas. We strive to place talent applicants in positions that fit both their skillset and career goals. As part of Team Busey, we promise to provide challenges that both drive your career progression and allow opportunities for growth!

Core Values

Every day, our associates live Busey’s core values, doing better business, building stronger relationships and creating thriving communities—while delivering meaningful value to shareholders.