Payment Processing Specialist – Full Time

TTEC; Clifton Forge (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Paid time off (PTO)

Job summary

TTEC is hiring a Payment Processing Specialist to work onsite in Clifton Forge, VA. You will analyze financial information, reconcile transactions, and support customer service efforts to ensure accurate billing and smooth operations.

We offer a base wage starting at $16.25 per hour plus performance bonus opportunities and a comprehensive benefits package. This role requires residing within 75 miles of Clifton Forge, VA and a high school diploma or equivalent.

Qualifications

• Experience in Bank Reconciliation is a plus.
• Accuracy-driven and organized.

Responsibilities

• Analyze and resolve chargebacks from credit card transactions.
• Prepare and reconcile transactions and report discrepancies.
• Generate and mail letters as directed.
• Process, verify, and apply applicable fees to customer accounts/violations within one business day of receipt.
• Reconcile transactions and balances to maintain accurate accounts.

Skills

Bank Reconciliation

Excel

Customer service

Communication

Education

High school diploma or equivalent

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Payment Processing Specialist working onsite in Clifton Forge, VA you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

This position requires you to reside within 75 milesofClifton Forge, VA.

What You’ll Be Doing

Have a passion interpreting financial information? You'll analyze financial information to prepare reconciliations and other financial reports. Whether it's providing audits that can help the customer reconcile their financial transactions, resolving their concerns with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Analyze and resolve chargebacks from credit card transactions
• Prepare and reconcile transactions and report discrepancies
• Generate and mail letters as directed
• Process, verify, and apply applicable fees to customer accounts/violations within one business day of receipt
• Reconcile transactions and balances to maintain accurate accounts

What You Bring To The Role

• Experience in Bank Reconciliation is a plus
• Accuracy-driven and passionate to keep organized in your work
• Proficiency in Microsoft excel (can maintain complex spreadsheets - intermediate level)
• Excellent written, verbal, and interpersonal communication skills.
• 6 months or more of customer services experience
• High school diploma or equivalent

Physical Requirements Of The Role

• No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $16.25 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a manager. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different ...

Primary Location

US-VA-Clifton Forge

Job

_Customer Care Representative