Customer Service Representative – Retail

Austin Community College; Portsmouth (VA); On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Performance bonus

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

A leading educational institution is looking for a Customer Service Representative in Portsmouth, VA. In this role, you will engage with customers through various channels, resolving their issues and providing effective support. Candidates should have at least 6 months of customer service experience and a high school diploma. This position offers a starting wage of $15.50 per hour with performance bonuses and a variety of benefits, emphasizing a supportive culture for career growth.

Qualifications

• Minimum of 6 months of customer service experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers.

Skills

Customer service experience

Computer experience

Education

High school diploma or equivalent

Job description

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Customer Service Representative - Retail

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Portsmouth, VA, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

This position requires you to reside within75 milesof Portsmouth, VA. If chosen for the position, you'll be assigned to work onsite on either 4010 Victory Blvd. Suite 150, Portsmouth, VA 23701, or at 1701-C Church St. Norfolk, VA 23504.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

What You’ll be Doing

• Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex concerns from customers. Whether it’s getting answers for customers quickly or resolving their issues with a smile, be it face to face or over the phone, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 6 months or more of customer services experience
• High school diploma or equivalent
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $15.50 per hour plus performance bonus and opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.