PAYMENT PROCESSING SPECIALIST

NYC Department of Social Services; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Eligibility for federal loan forgiveness programs

Inclusivity in the workplace

Job summary

The NYC Department of Social Services is seeking a COMMUNITY COORDINATOR to manage and oversee payments and assist clients. The role requires strong analytical and organizational skills, with experience in community-centered activities.

Key responsibilities include processing Medicaid payments, answering client questions, and using multiple accounting systems. A degree and relevant experience are necessary, and candidates with additional language skills are preferred.

This position is critical to ensuring community services are effectively managed and delivered.

Qualifications

• Baccalaureate degree and two years of community work experience.
• High school graduation with six years of relevant experience.
• At least one year of relevant experience for all candidates.

Responsibilities

• Manage processing of payments from clients.
• Process credit card transactions for Medicaid.
• Assist clients with questions on Medicaid payments.
• Prepare documents for catalog data entry.
• Oversee Cashier's window and distribute collections.
• Respond to calls and accept credit card payments.
• Use systems like MS Excel and HRA One Viewer.
• Assist with special projects as necessary.

Skills

Analytical skills

Organizational skills

Problem-solving skills

Knowledge of Excel

Multitasking

Communication skills

Fluency in additional languages

Education

Baccalaureate degree

High school graduation or equivalent

Job description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self‑sufficiency as quickly as possible.

The Office of Fiscal Operations is DSS/HRA/DHS’s primary payments and accounting office, and the core responsibilities are carried out through the operations of the Bureau of Accounts Payable, Revenue and Reimbursement, and Disbursement & Grant Accounting.

Responsibilities

• Manage and oversee the processing of payments received from clients who owe money to DSS/HRA while ensuring that they are processed accurately.
• Process credit card transactions for the Medicaid Pay-in program using a POS terminal. Review payments received from third parties for an attestation of use of recipient funds and sends correspondence to customers who have not submitted the appropriate forms.
• Assist clients by answering questions concerning issues with regard to their Medicaid surplus payments and/or coverage. Advise on how to make a payment by credit card, check or online.
• Prepare input documents and batches for catalog data entry in the DARB accounting system and deposits checks and money orders to the bank through remote deposits.
• Oversee the Cashier’s window where payments are received from various program areas such as IREA Claims and Collection, Bureau of Fraud Investigation, and the Office of Liens and Trusts in order to coordinate the distribution of collections and refunds for claiming reports.
• Respond to incoming calls on the IVRS system and accepts credit card payments from clients making surplus payments for Medicaid eligibility.
• Uses multiple systems such as MS Excel, WMS, HRA One Viewer, MICSA Pay-In system, and the DARB accounting system to respond to client issues and process payments.
• Assist with the completion of special projects, such as the SNAP GIS Waiver project for Fair Hearings and TOP rebates for Federal and State reimbursement requests, as necessary.

Hours/ Shift: 9-5

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.

Preferred Skills

• Strong analytical, organizational and problem‑solving skills.
• Knowledge of Excel and ability to multitask with good communication and writing skills.
• Fluent in languages other than English is a plus.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.