Payment Processing Analyst 1

Coserv; Corinth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Coserv is seeking a Payment Processing Analyst 1 to handle electronic payment files for electric and gas services and update accounts promptly. You will balance logs, process reversals, and assist with bank reconciliations, working closely with Accounting and Treasury.

The role requires 1–2 years in utility billing or AR, strong organizational and communication abilities, and proficiency with Microsoft Office and CIS software. This is an on-site position in Texas with routine safety compliance.

Qualifications

• High school diploma or GED required.
• -1-2 years utility billing or accounts receivable experience preferred.
• Strong organizational and communication skills required.
• Ability to work independently with minimal supervision.
• Proficient with Microsoft Office and CIS software.

Responsibilities

• Process electronic payment files from multiple banking sources.
• Post mail payments and update customer accounts the same day.
• Balance payment activity logs and process reversals/chargebacks when needed.
• Coordinate with Accounting and Treasury for reconciliations.
• Perform NISC upgrade testing in Service, Financials as needed.
• Communicate with customers as required.
• Maintain daily checklists and standard operating procedures.

Skills

Organizational skills

Independent worker

Flexible schedule

Strong communication

Microsoft Office

CIS software

Typing 45 WPM

Analytical skills

Problem-solving

Education

High School Diploma or GED

1–2 years utility billing / AR experience

Tools

Microsoft Suite

CIS software

Job description

The Payment Processing Analyst 1 representative is responsible for processing payments for electric and gas services, which impact customers'/members' utility accounts, including payments for constructions and other sources.

Responsibilities

Primary Position Responsibilities

• Process multiple and various electronic payment files from different banking sources
• Process payments received through the mail and update customer accounts the same day received
• Process bank deposits through Remit Plus for mail-in payments, as needed
• Balance payment activity logs
• Approve/process chargebacks/payment reversals and duplicate check payments, as needed
• Review credit balances on accounts following payment updates
• Review and research misapplied payments, including rejected files and make necessary adjustments
• Work closely with Accounting and Treasury teams for reconciling purposes
• Perform NISC upgrade testing in Service, Financials, as needed
• Correspond with member/customer, as needed
• Understand/explain Capital Credits, as needed
• Update and maintain documented daily checklists and job procedures
• Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

• Assist with processing pre-note and bank draft files, including recurring credit cards.
• Assist with processing deposit/membership charges
• Assist with Deposit Refund routine
• Assist with setting up Invoice Group for invoice billing
• Assist with assessing Late Payment fees to billing cycles
• Assist with running DQ1 Notices
• Attend approved professional training conferences, seminars, and workshops
• Attend various advisory committee meetings to assist Utility Revenue Specialist Supervisor, as needed.
• Cross-train on different aspects/duties with the Billing Department.
• Continued knowledge of utilities industry
• Attends safety meetings involving safe office procedures.
• Performs other duties and activities as directed.

Position Requirements

Education, Experience, and Certifications Required

• High School Diploma or G.E.D equivalency.
• Minimum 1 - 2 years utility billing, accounts receivable or equivalent work experience

Skills and Abilities Required

• Must have strong organizational skills and be able to support multiple tasks.
• Must be able to work independently and be a self-starter.
• Must have flexible schedule and be available to rotate work on weekends/holidays, as needed
• Must have strong communication skills, both written and verbal
• Must possess personal computer skills and be proficient with Microsoft Suite of products and CIS software
• Knowledge of basic mathematics
• Must have typing skills of a minimum of 45 WPM
• Ability to work independently, with minimum supervision, and in a team environment
• Ability to work under strict deadlines and have strong problem-solving and analytical skills

Physical Requirements

• Operates office equipment such as a computer, telephone, fax machine, copier, etc.
• Indoor, office environment.
• Ability to lift a minimum of 25 pounds.
• Ability to drive occasionally as needed.
• Ability to sit for long periods of time.
• Requires frequent sitting, standing, walking, bending, and reaching.

Other Requirements

• Must have and maintain a valid Texas driver's license

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.