Payment Posting Representative

Taleo; Everett (WA); On-site; USD 45,847,000 - 83,097,000; Full time

Job summary

UnitedHealth Group in Everett, WA is seeking a Payment Posting Representative to join our office-based team. This full-time role supports payment processing, invoice explanations, and billing questions, with 8-hour shifts from 8:00 am to 5:00 pm PST and 3 in-office days per week.

You will post insurance and self-pay payments, investigate posting errors, maintain documentation, and uphold productivity and quality standards while delivering a positive, compliant customer experience in a fast-paced

Qualifications

• High School Diploma or GED or equivalent years of work experience.
• Must be 18 years of age or older.
• 1+ years working in a medical/clinical billing setting.
• Professional working knowledge of CPT & Diagnosis Coding, Medical Terminology, and basic Anatomy.
• Experience with computers and Windows based programs including Microsoft Suite and other systems.
• Ability to work full-time, Monday - Friday with 8-hour shift schedules during business hours.

Responsibilities

• Assist customers with payment processing and billing questions.
• Maintain timely, accurate documentation for all transactions.
• Post insurance and self-pay payments according to explanations of benefits or self-pay statements.
• Investigate payment posting related errors and correct as needed.
• Work credits created by payment posting team to ensure timely processing of payments.
• Maintain payment status and billing records through corrections and adjustments.
• Consistently meet productivity, schedule adherence, and quality standards.
• Assist with in-office Administrative/Clerical tasks as needed.
• Other duties as assigned.

Skills

CPT coding

Medical terminology

Anatomy basics

MS Office

Payment posting

Education

High School Diploma or GED

Tools

Epic

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Payment Posting Representative (2384991)

Payment Posting Representative (

Job Number:

2384991 )

This position follows Office-Based schedule with 3 in-office days per week. Our office is located at 7600 Evergreen Way, Everett, WA.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 7600 Evergreen Way, Everett, WA

We offer 60-90 days of paid training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

• Assist customers with payment processing, invoice explanation, payment due dates and billing questions
• Maintain timely, accurate documentation for all appropriate transactions
• Post insurance and self-pay payments in accordance with explanation of benefits or self-pay statements
• Investigate payment posting related errors and correct as needed in accordance with explanation of benefits or other payer related documents
• As needed, work credits created by payment posting team to ensure timely processing of payments
• Maintain payment status and billing records through corrections and adjustments
• Consistently meet established productivity, schedule adherence, and quality standard
• Assist with in-office Administrative/Clerical tasks as needed
• Other duties as assigned

What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. You'll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED OR equivalent years of work experience
• Must be 18 years of age OR older
• 1+ years working in a medical/clinical billing setting
• Professional working knowledge of CPT & Diagnosis Coding, Medical Terminology, and basic Anatomy
• Experience with computers and Windows based programs including Microsoft Suite and other systems
• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Experience with payment posting in healthcare
• Epic experience

Telecommuting Requirements:

• Reside within commutable distance to the office at 7600 Evergreen Way, Everett, WA.
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16 - $29 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.