Payment Operations Specialist - Operations Center

FARMERS BANK & TRUST COMPANY OF MAGNOLIA; Magnolia (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

FARMERS BANK & TRUST COMPANY OF MAGNOLIA is seeking a Payment Operations Specialist in Magnolia, AR. The role supports wire transfers, ACH processing, and check item processing under the Manager, Deposit Operations, ensuring accurate and compliant transaction handling.

The position emphasizes adherence to NACHA rules, confidentiality, and attention to detail, with responsibilities across daily processing, error resolution, and cross-training for related duties.

Qualifications

• Two years of related experience and/or training.
• Strong attention to detail and accuracy; ability to work independently.
• Must be able to cross-train for other positions.

Responsibilities

• Maintain policies and regulatory compliance per NACHA rules.
• Process EFT payments including wire transfers, ACH, and check item processing.
• Verify transaction details for accuracy and policy compliance.
• Handle returns and unauthorized transactions for ACH and checks.
• Process incoming/outgoing ACH files and ACH NOCs/Returns.
• Collaborate with other departments to resolve payment inquiries.
• Assist with payments-related implementations and projects.
• Serve as backup for end-of-day operations.

Education

High school or GED

Job description

Job Details

Job Location: Operations - Magnolia, AR 71753

General Description of Position

The Payment Operations Specialist will work under the direction of the Manager, Deposit Operations to perform a variety of transaction processing duties related to wire transfers, Automated Clearing House transactions and check item processing.

Essential Duties and Responsibilities

• Maintain a strong understanding of bank policies, NACHA rules, and regulatory compliance requirements.
• Handle Electronic Fund Transfer (EFT) payment processing including wire transfers, Automatic Clearing House (ACH) transactions, and check item processing.
• Verify transaction details, ensuring accuracy and compliance with established policies and procedures.
• Ensure return processes and handling of unauthorized transactions for ACH and checks are handled timely and accurately.
• Process and monitor incoming and outgoing ACH files.
• Process ACH NOCs and Returns.
• Work closely with other departments to resolve payment-related inquiries and issues.
• Research and clear adjustments received related to all deposit account processing.
• Assist with payments related implementations and projects.
• Process and monitor incoming RDC and ATM/ITM deposits.
• Act as a backup for end of day operations.
• Perform other duties as assigned.

Schedule

This position reports Monday-Friday 10am-7pm.

QualificationsEducation and Experience

• High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.

Experience General

• 2 years related experience and/or training.

Additional Information

Must deliver Service with HEART to all customers, both internal and external. Must maintain confidentiality of customer and bank information at all times. Must have strong attention to detail and accuracy and be able to work independently. Must be able to cross-train for other positions.