Payment Operations Specialist - Operations Center

Farmers Bank & Trust; Magnolia (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Farmers Bank & Trust in Magnolia, AR seeks a Payment Operations Specialist to perform transaction processing duties including wire transfers, ACH transactions, and check item processing under the Manager, Deposit Operations. You will ensure compliance with NACHA rules and bank policies while supporting end-of-day operations.

The role requires high school diploma or GED and at least 2 years of related experience, with attention to detail and the ability to work independently.

Qualifications

• High school diploma or GED required.
• 2 years related experience and/or training in payments, banking, or administrative support.

Responsibilities

• Maintain understanding of bank policies, NACHA rules, and regulatory requirements.
• Process EFT payments including wire transfers and ACH transactions; handle check item processing.
• Verify transaction details for accuracy and compliance with procedures.
• Ensure timely handling of returns and unauthorized transactions for ACH and checks.
• Process and monitor incoming and outgoing ACH files; handle ACH NOCs and Returns.
• Collaborate with other departments to resolve payment-related inquiries.
• Research and clear adjustments related to deposit account processing.
• Assist with payments related implementations and projects.
• Process incoming RDC and ATM/ITM deposits; act as backup for end-of-day operations.

Skills

Attention to detail

Regulatory awareness

Education

High school diploma or GED

Job description

Job Details

Job Location: Operations - Magnolia, AR 71753

General Description of Position

The Payment Operations Specialist will work under the direction of the Manager, Deposit Operations to perform a variety of transaction processing duties related to wire transfers, Automated Clearing House transactions and check item processing.

Essential Duties and Responsibilities

• Maintain a strong understanding of bank policies, NACHA rules, and regulatory compliance requirements.
• Handle Electronic Fund Transfer (EFT) payment processing including wire transfers, Automatic Clearing House (ACH) transactions, and check item processing.
• Verify transaction details, ensuring accuracy and compliance with established policies and procedures.
• Ensure return processes and handling of unauthorized transactions for ACH and checks are handled timely and accurately.
• Process and monitor incoming and outgoing ACH files.
• Process ACH NOCs and Returns.
• Work closely with other departments to resolve payment-related inquiries and issues.
• Research and clear adjustments received related to all deposit account processing.
• Assist with payments related implementations and projects.
• Process and monitor incoming RDC and ATM/ITM deposits.
• Act as a backup for end of day operations.
• Perform other duties as assigned.

Schedule

This position reports Monday-Friday 10am-7pm.

Qualifications

Education and Experience

• High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.

Experience General

• 2 years related experience and/or training.

Additional Information

• Must deliver Service with HEART to all customers, both internal and external.
• Must maintain confidentiality of customer and bank information at all times.
• Must have strong attention to detail and accuracy and be able to work independently.
• Must be able to cross-train for other positions.