Payment Operations Specialist, Infrastructure & Network Enablement

Flywire; Boston (MA); Hybrid; USD 64,000 - 80,000; Full time

Job summary

Flywire is seeking a Payment Operations Specialist to lead the execution of strategic payment initiatives and drive operational excellence across its global payment network. You will collaborate with Product, Engineering, Treasury, Network, Compliance and Operations to deliver safe, efficient, and scalable payment capabilities.

The role emphasizes end-to-end project delivery, governance, incident management, and strong cross-functional communication in a hybrid work environment.

Qualifications

• Experience in Payments, Fintech, Banking, or Financial Services.
• Experience leading cross-functional project execution.
• Understanding of payments operations and banking infrastructure.
• Experience with incident management and troubleshooting.
• Excellent stakeholder management and communication skills.

Responsibilities

• Drive successful execution of strategic payment initiatives from planning through production with operational readiness and cross-functional alignment.
• Coordinate across Product, Network, Treasury, Finance, and Operations to ensure timely delivery and governance.
• Support incident management framework and contribute to post-incident reviews and root-cause analyses.
• Develop and maintain partner/bank scorecards to measure reliability, performance, and operational quality.

Job description

Payment Operations Specialist, Infrastructure & Network Enablement

• Full-time

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400 global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

The Payment Operations Specialist, Infrastructure and Network Enablement will lead the successful execution of strategic payment initiatives while driving operational excellence across Flywire’s global payment network. The role is accountable for end-to-end project delivery, incident management, partner/bank performance and operational governance, ensuring payment capabilities are delivered safely, efficiently and at scale.

The successful candidate will work across Product, Engineering, Treasury, Network, Compliance and Operations to drive execution, remove blockers and continuously improve operational performance.

Key Responsibilities
Project Delivery & Governance

• Drive the successful execution of strategic payment initiatives from planning through production, ensuring operational readiness and cross-functional alignment.
• Coordinate execution across Product, Network, Treasury, Finance, and Operations teams to ensure timely delivery.
• Manage project dependencies, track milestones, and identify risks to project timelines.
• Provide regular, concise status updates to stakeholders, highlighting potential blockers and proposed solutions.
• Contribute to operational readiness plans for new markets, products, and payment capabilities.

Incident and Operational Excellence

• Support the incident management framework across Operations.
• Contribute to major incident response, root cause analysis, and post-incident reviews to minimize recurrence.
• Track operational metrics such as incident resolution time and SLA adherence.

Partner and Bank Performance

• Assist in the governance of payment partners and banking relationships.
• Help develop and maintain partner/bank scorecards measuring reliability, performance, and operational quality.
• Identify and document network optimization opportunities to support team strategy.

Leadership & Communication

• Influence effectively across global stakeholders to drive operational progress.
  
• Communicate clear, data-driven updates regarding operational performance.
  

Here's what we're looking for

• Undergraduate degree and3+ years of experience within Payments, Fintech, Banking, or Financial Services.
• Proven experience supporting or leading cross-functional project execution.
• Strong understanding of payments operations, banking infrastructure, and payment life cycles.
• Demonstrated experience with incident management and operational troubleshooting.
• Excellent stakeholder management and communication skills.
  

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The US base salary range for this full-time position is $64,000 - $80,000. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.

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