Payment Operations Manager

Oregon Community Credit Union; Eugene (OR); Remote; USD 88,000 - 110,000; Full time

Job summary

A leading credit union is seeking a Payment Operations Manager to oversee electronic payment processes in a fully remote capacity with occasional trips to Eugene, Oregon. The ideal candidate will have at least five years of financial sector experience, hold a NACHA certification, and demonstrate strong management skills. This role offers a competitive salary ranging from $88,000 to $110,000, comprehensive benefits, and the chance to lead innovative payment operations.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) retirement plan with employer match

Paid time off plus 12 paid holidays

Tuition reimbursement

Company-paid long-term disability

Qualifications

• Five years of experience in the financial sector with expertise in EFT, NACHA, Wires, ACH, or Accounting.
• Three years of management experience, including mentoring.
• NACHA / Accredited ACH Professional certification is required.
• Experience in project management, agile methodologies, or reconciliation is preferred.

Responsibilities

• Lead and manage electronic, check, ACH, and wire processing for quality and smooth user experiences.
• Direct E-Services Support team through feedback, motivation, and development.
• Support the Digital Evolution Roadmap by implementing payment functionality, maintaining program controls.
• Handle daily transactions including bill payments and ACH transfers.
• Balance daily general ledger accounts and verify electronic channel GLs monthly.
• Assist with audit preparations and address findings.

Skills

EFT

NACHA

Wires

ACH

Accounting

Project Management

Agile Methodologies

Education

Associate degree or equivalent experience

Job description

Overview

OCCU, a member-owned credit union based in Eugene, Oregon, is guided by its vision to Enrich Lives. This vision shapes every action, aligning the team with a greater sense of purpose. With each interaction, OCCU strives to positively impact individuals and communities. The values of tenacity, humility, and big-heartedness are central to OCCU's commitment to prioritizing members.

This position is fully remote, with up to four sponsored trips to Eugene, Oregon each year. The yearly salary ranges from $88,000 to $110,000.

The Payment Operations Manager (E-Services Support Manager) manages electronic, check, ACH, and wire processing, focusing on quality and smooth user experiences while leading the E-Services Support team. They serve as the subject matter expert and stay updated on payment trends to keep OCCU relevant and recommend actions to leadership. The manager understands OCCU's money movement use cases and serves as the product manager for related projects, championing user experience in complex initiatives like digital transformation and system conversions.

This role oversees team management to deliver quality service, including feedback sessions, motivation, team development, process optimization, task automation, and digital improvement. You will support the Digital Evolution Roadmap by implementing payment functionality, maintaining program controls, and monitoring procedures. Handle daily transactions like bill payments, check deposits, ACH transfers, wires, and member adjustments. Balance general ledger accounts daily and verify electronic channel GLs monthly. Assist with audit preparations and address findings promptly.

Responsibilities

• Lead and manage electronic, check, ACH, and wire processing for quality and smooth user experiences; act as subject matter expert and product manager for related projects.
• Direct E-Services Support team through feedback, motivation, development, process optimization, task automation, and digital improvement.
• Support the Digital Evolution Roadmap by implementing payment functionality, maintaining program controls, and monitoring procedures.
• Handle daily transactions including bill payments, check deposits, ACH transfers, wires, and member adjustments.
• Balance daily general ledger accounts and verify electronic channel GLs on a monthly basis.
• Assist with audit preparations and promptly address findings.

Qualifications

• Five years of experience in the financial sector with expertise in EFT, NACHA, Wires, ACH, or Accounting.
• Three years of management experience, including mentoring.
• NACHA / Accredited ACH Professional certification is required.
• Experience in project management, agile methodologies, or reconciliation is preferred.
• An associate degree or proven experience driving measurable business outcomes is necessary.

Benefits

• Comprehensive medical, dental, and vision insurance with low costs
• 401(k) retirement plan with employer match
• Paid time off plus 12 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability

Equal Opportunity

OCCU is an Equal Opportunity Employer, and qualified candidates are encouraged to apply online by submitting their resume and cover letter detailing their qualifications and experience.