Business Operations Specialist

Tyler Technologies, Inc.; Kansas; Hybrid; USD 60,000 - 75,000; Full time

Job summary

Tyler Technologies, Inc. seeks a Business Operations Specialist to support customers and drive continuous improvement within the operations team. Expect hybrid work with three in-office days weekly and responsibilities spanning AR/AP, invoicing, ACH processing, and financial reporting.

The role requires 3+ years in accounting or related fields, strong Excel skills, and a proactive, customer-focused mindset. Join a collaborative, performance-driven environment with competitive benefits.

Qualifications

• 3+ years in accounting, billing, or collections, or 2+ years related experience.
• Experience with financial data management, billing/invoicing software, and auditing.
• Ability to create standardized reports for management to monitor improvements.
• Advanced Excel for data analysis and reporting.
• Analytical mindset to identify opportunities to improve service quality.
• Strong organizational skills to manage and prioritize tasks.
• Strong problem-solving with troubleshooting from basic to moderate complexity.
• Excellent communication to diplomatically manage challenging situations.
• Professional demeanour, politeness, and teamwork.
• Self-motivated and fast-paced worker.

Responsibilities

• Respond to general inquiries promptly and disseminate information accurately.
• Process accounts receivable and maintain proper records.
• Manage an online customer database ensuring accuracy and status updates.
• Conduct collections on past-due balances and returned ACH payments.
• Submit and release ACH payments per policy.
• Handle chargebacks with timely responses and documentation.
• Generate weekly and monthly financial reports for the accounting team.
• Review, route, and process invoices and refund requests; issue customer invoices.
• Collaborate with management for efficient month-end close.
• Process refund requests ensuring documentation is complete.
• Reconcile disputes in Accounts Payable/Receivable with corporate accounting.
• Monitor bank accounts for unusual activity and follow up on issues.
• Maintain a high level of customer satisfaction in all interactions.

Skills

Analytical mindset

Interpersonal skills

Problem-solving

Organizational skills

Self-motivation

Communication skills

Professionalism

Team collaboration

Tools

Excel

Billing software

Auditing

Job description

We are seeking a motivated and experienced Business Operations Specialist to join our dynamic team. In this key role, you will be instrumental in delivering exceptional support to our customers while driving continuous improvement within the operations support team. Your strong analytical skills, problem-solving abilities, and proficiency in using metrics and customer feedback will be essential in identifying opportunities to enhance our services and processes. By fostering a positive and collaborative team environment, you will help us maintain our commitment to excellence and customer satisfaction.

This is a hybrid role working 3 days in office per week (Tuesday, Wednesday and Thursday) .

Location

Overland Park, Kansas | Oklahoma City, Oklahoma

Responsibilities

• Inquiry Response: Promptly address general inquiries and ensure accurate dissemination of information.
• Receivables Processing: Handle account receivables, ensuring accurate processing and proper record-keeping.
• Database Management: Maintain an online customer database, ensuring the accuracy and up-to-date status of all accounts.
• Collections: Conduct collection efforts on returned ACH payments and past-due account balances, following up as necessary.
• ACH Transactions: Submit and release ACH payments, ensuring they are accurate and compliant with company policies.
• Chargeback Handling: Manage chargebacks by ensuring timely responses and thorough documentation.
• Financial Reporting: Generate and review weekly and monthly reports to meet business needs, providing detailed financial data to the accounting team as required.
• Invoice Management: Review, route, and process invoices and refund check requests, ensuring accuracy and timeliness. Prepare and issue customer invoices.
• Month-End Procedures: Work with the Management Team to complete month-end closing procedures efficiently.
• Refund Processing: Handle refund requests promptly, ensuring all required documentation is accurate and complete.
• Account Reconciliation: Collaborate with the corporate accounting team to resolve discrepancies in Accounts Payable or Accounts Receivable.
• Bank Account Monitoring: Monitor bank accounts for unusual activity, taking necessary follow-up actions to address any issues.
• Customer Satisfaction: Maintain a strong commitment to customer satisfaction in all interactions, consistently demonstrating professionalism and support.

Qualifications

• Experience: A minimum of 3 years in accounting, billing, or collections, or 2 years of related work experience is preferred.
• Technical Skills: Experience with financial data management, billing or invoicing software, and auditing is expected.
• Reporting: Ability to create standardized reports that enable management to monitor and track improvements over time.
• Excel Proficiency: Advanced knowledge of Excel, including data analysis and reporting capabilities.
• Analytical Approach: Strong data-driven mindset to identify and implement opportunities for enhancing service quality.
• Organizational Skills: Demonstrated ability to manage and prioritize tasks effectively, with strong organizational skills.
• Problem-Solving: Proficient in decision-making and problem-solving, with the ability to troubleshoot issues ranging from basic to moderate complexity.
• Interpersonal Skills: Excellent communication skills, with the ability to diplomatically manage challenging situations and users.
• Professionalism: Polite, tactful, and friendly demeanor that contributes to a positive and supportive work environment.
• Self-Motivation: A driven individual who thrives in a fast-paced environment.

Qualifications

• Experience: A minimum of 3 years in accounting, billing, or collections, or 2 years of related work experience is preferred.
• Technical Skills: Experience with financial data management, billing or invoicing software, and auditing is expected.
• Reporting: Ability to create standardized reports that enable management to monitor and track improvements over time.
• Excel Proficiency: Advanced knowledge of Excel, including data analysis and reporting capabilities.
• Analytical Approach: Strong data-driven mindset to identify and implement opportunities for enhancing service quality.
• Organizational Skills: Demonstrated ability to manage and prioritize tasks effectively, with strong organizational skills.
• Problem-Solving: Proficient in decision-making and problem-solving, with the ability to troubleshoot issues ranging from basic to moderate complexity.
• Interpersonal Skills: Excellent communication skills, with the ability to diplomatically manage challenging situations and users.
• Professionalism: Polite, tactful, and friendly demeanor that contributes to a positive and supportive work environment.
• Self-Motivation: A driven individual who thrives in a fast-paced environment.

Join our team and lead the way in providing exceptional financial support while building a positive and dynamic work environment. Together, we will drive our organization towards greater success and customer satisfaction.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Get to Know Our Tyler Family

At Tyler, team membersare valued and encouraged to innovate, while having fun along the way. Join usand see why we love working here.

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

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