Payment Analyst

YMCA of San Diego County; San Diego (CA); Hybrid; USD 36,000 - 43,000; Full time

Job summary

YMCA of San Diego County is seeking a Payment Analyst to manage childcare provider attendance records and process payments under CDSS guidelines. You will analyze payment requests, communicate rules clearly, and prepare reports for stakeholders.

The role requires collaboration, strong data skills, and the ability to work hybridRemote within San Diego County, with some in-office days at North Park as needed.

Qualifications

• Bachelor's degree or four years related experience.
• Experience in data entry and high-volume environments.
• Ability to interpret childcare program rules and regulations.
• Strong math and numerical data interpretation.

Responsibilities

• Screen and schedule certification interviews to meet documentation and case action deadlines.
• Explain rules and timelines of childcare programs to participants in writing and verbally.
• Gather verification documents and assess eligibility with CDSS regulations.
• Generate and submit required reports to regional offices and partners.
• Build relationships with participants to assess goals and resources like housing, education, finances.
• Provide trauma-informed and culturally responsive support to families.
• Attend meetings with partners to expand the agency's supportive services network.

Skills

Microsoft Office

Data entry

Data validation

Customer service

Communication skills

Caseload management

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Client management software

Job description

Overview

The Payment Analyst is responsible for managing childcare provider attendance records in accordance with Alternative Payment Program guidelines issued by the California Department of Social Services, as well as the policies and procedures established by the YMCA. This position handles an enhanced workload of provider claims/attendance records for payment processing, analyzes and interprets payment requests for reimbursement. The role follows California Department of Education Title 5, San Diego County Child Care regulations, and YMCA Childcare Resource Service policies and procedures.

*Staff in this role will start on 1/4/2027*

SCHEDULE:

• Monday - Friday, 8:00AM - 5:00PM

WORK DESIGNATION:

• Remote (must work within San Diego County Region)
  • Potential to work 1-2x per month at our North Park office.
  • Please note that the work designation may change based on business needs.

Responsibilities

• Conduct initial screenings and schedule certification interviews for new and returning participants, meeting all program deadlines for documentation and case actions
• Interpret and communicate rules, regulations, and timelines of childcare programs to participants, both verbally and in writing
• Gather necessary documentation such as work, training, or other need verification from relevant entities, using CDSS regulations to determine eligibility and shared costs where applicable
• Generate, maintain, and submit required reports to Community Support Services region, the YMCA, and community partners
• Build trusting relationships and partner with participants to assess goals and needs for various resources, including medical and dental care, affordable housing, education and career advancement, finances and budgeting, counseling, substance abuse, parenting resources, child behavior support, special needs and more
• Provide trauma-informed and culturally responsive support and services to families, connecting them with childcare services and other relevant programs
• Participate in meetings and collaborative opportunities with Community Support Services region, the YMCA, and community partners to expand the agency's supportive services network

TRAVEL REQUIREMENTS:

• Must have access to reliable transportation to travel throughout San Diego County

Qualifications

• Bachelor's degree in child development, human services, or related field, or four (4) years' equivalent related experience required AND,
• A minimum of one (1) year of experience in any of the following or a combination thereof:
  • Working in an administrative setting
  • Performing data entry and/or data validation tasks
  • Working in a community-based organization serving children, youth, families and/or adults
  • Working in a high-volume environment

JOB COMPETENCIES:

• Must have intermediate computer skills in Microsoft Office (Word and Excel), experience with data entry, and a comparable client management software program
• Proficient in basic mathematical skills, including arithmetic operations, such as addition, subtraction, multiplication, and division, as well as the ability to interpret and analyze numerical data accurately
• Proficiency in managing an assigned caseload effectively with appropriate guidance and supervision
• Ability to follow, interpret, and apply policies, procedures, and state regulations accurately when determining need and eligibility
• Possess strong customer service, conflict de-escalation, active listening, and communication skills to effectively interact with work partners
• Demonstrated experience, sensitivity, and competency in working with diverse groups and individuals, encompassing various social, ethnic, religious, socioeconomic, and cultural backgrounds
• Display strong organizational and prioritization skills to efficiently manage tasks and responsibilities
• Ability to effectively communicate via telephone and direct interaction with parents, providers, partners, and the general public, utilizing auditory skills
• Comfortable with a hybrid work model, capable of efficiently managing both office and remote work responsibilities on specified days
• Flexibility to transition between different work environments as needed, including the potential for full-time office-based work at any time

PRE-HIRE CONTINGENCIES:

• Licensing, state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire, and must be from one of the following certifying organizations: American Red Cross, American Heart Association, or American Safety and Health Institute
• Position will require additional clearances in order to comply with all program, licensing, state law, and funding requirements:
  • Exclusion and Debarment checks prior to first day and monthly thereafter

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement.

Pay Range

USD $26.04 - USD $31.24 /Hr.