Pay Support Specialist, Software

Foundation Software

Strongsville, Northern (OH, KY)

On-site

USD 52,000 - 72,000

Full time

8 days ago

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Job summary

Foundation Software in Strongsville, Ohio is seeking a full-time Software Support Representative for our Foundation Pay application. You will provide exceptional customer service, resolve software issues, and work onsite with a motivated team.

The role requires strong communication, critical thinking, and CRM experience. A college degree is a plus, with opportunities to leverage Excel and Salesforce knowledge in daily tasks while earning a salary plus bonus in a dynamic environment.

Qualifications

Proven ability to provide top-level support to customers and associates.
Excellent communication and critical thinking skills.
Superior organizational skills and the ability to work effectively as a team member.

Responsibilities

Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation.
Spend 3-4 hours daily on the phone resolving client issues.
Track client issues using CRM software and document details accurately.
Collaborate with internal departments to report and address technical issues clients may be experiencing.
Maintain expertise in software, new modules, and relevant industry factors.
Adhere to all department and company standard operating procedures.
Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties.
Perform other duties as assigned.