On-Site Pay Software Support Specialist

Foundation Software

Strongsville (OH)

On-site

USD 42,000 - 62,000

Full time

3 days ago

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Job summary

Foundation Software in Strongsville, OH is seeking a Software Support Representative for our Foundation Pay application. This onsite role focuses on delivering exceptional customer service and resolving complex technical issues.

You will handle inquiries via phone and CRM, collaborate with internal teams, and maintain accurate records while expanding product knowledge across modules. A salary plus bonus is offered, reflecting your performance and dedication.

Qualifications

Proven ability to provide top-level support to customers and associates.
Excellent communication and critical thinking skills.
In lieu of a degree, a comparable combination of education and experience may be considered.

Responsibilities

Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation.
Spend 3-4 hours daily on the phone resolving client issues.
Track client issues using CRM software and document details accurately.
Collaborate with internal departments to report and address technical issues clients may be experiencing.
Maintain expertise in software, new modules, and relevant industry factors.
Adhere to all department and company standard operating procedures.
Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties.
Perform other duties as assigned.