Pay Clerk-Army Military Pay Office Support

Strategic Resources, Inc. (SRI); Hawaii; On-site; USD 40,000 - 55,000; Full time

Job summary

Strategic Resources, Inc. (SRI) is hiring a Pay Clerk to support the Army Military Pay Office in Hawaii. This role is focused on delivering exceptional customer service, verifying documentation, and processing pay actions accurately.

The ideal candidate will possess excellent communication skills and proficiency in Microsoft Office. A high school degree is required, with preference given to those with military familiarity and a current secret clearance.

Qualifications

• Must speak, read, and comprehend English.
• Must possess sound organizational skills.
• Must be a US Citizen.
• Must have a current secret clearance/favorable tier 3 investigation to apply.

Responsibilities

• Deliver exceptional customer service and process pay transactions.
• Review and process financial documents accurately.
• Conduct in-processing and out-processing finance transactions.

Skills

Excellent verbal and written communications skills

Proficient in Microsoft Office

Excellent customer service skills

Organizational skills

Education

High school degree, some college preferred

Job description

Pay Clerk – Army Military Pay Office Support

Overview

Pay clerk delivers exceptional customer service and receives, verifies required documentation, processes and tracks all pay actions/transactions, and follows up and corrects resulting rejections. The role includes general customer service support, Soldier readiness point customer service, and finance in and out‑processing, along with voucher document processing and extension reviews to ensure service members are paid correctly.

Duties and Responsibilities

• Answer personal inquiries about military or travel pay.
• Review and process financial documents.
• Ensure financial documents are complete and accurate, returning documents that are incomplete or incorrect.
• Provide accepted Unit Transmittal Letters to the section Non‑Commissioned Officer.
• Conduct in‑processing PCS out‑processing finance transactions.
• Provide timely and accurate military pay processing services.
• Comply with the Privacy Act and all applicable agency regulations on individual privacy.

Qualifications / Education / Skills

• High school degree, some college preferred.
• Excellent verbal and written communications skills.
• Must speak, read, and comprehend English.
• Must possess sound organizational skills.
• Proficient in Microsoft Office - Power Point, Excel, Word, Access.
• Must possess excellent customer service skills with the ability to interact with others in a professional manner.
• Must be a US Citizen.
• Military background or familiarity with the military is preferred.
• Quality control experience preferred.
• Must have a current secret clearance/favorable tier 3 investigation to apply.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements can typically be characterized as sedentary. Work involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Office Demands

• Must be able to operate general office equipment including but not limited to computer, phones and related media and information devices on most or all workdays.
• Ability to communicate and interact with others, both in person and/or by telephone to conduct business.
• Working rapidly for long periods to meet deadlines.
• Limited work on weekends and alternate duty hours.