Patron Program Officer

The Metropolitan Museum of Art; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

An established industry player in the art world is seeking a passionate Patron Program Officer to help expand its membership base. This role involves managing a portfolio of Patrons, developing marketing strategies, and engaging with donors to enhance funding for the museum. Ideal candidates will possess strong communication skills, a background in donor relations, and a commitment to inclusivity and collaboration. Join a dynamic team dedicated to making art accessible and inspiring for all. This position offers a unique opportunity to contribute to a world-renowned institution while fostering a culture of respect and excellence.

Benefits

Medical, dental, vision and life insurance

403(b) retirement plan with employer match

Considerable paid time off

Long-term disability coverage

Flexible Spending Accounts

Commuter benefits

Free financial-planning services

Financial assistance for coursework

25% discount in Museum shops

Access to Museums Council pass

Qualifications

• 5-7 years of experience working with members, donors, or patrons.
• Proficiency in donor stewardship and face-to-face solicitations.

Responsibilities

• Manage a portfolio of up to 100 prospects and Patrons for fundraising.
• Develop multi-channel marketing campaigns to secure new Patrons.

Skills

Donor Communications

Organizational Skills

Excellent Communication

Team Collaboration

Education

Bachelor’s degree in Art History

Bachelor’s degree in Communications

Bachelor’s degree in English

Tools

Microsoft Office Suite

Tessitura

Job description

About the Metropolitan Museum of Art

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.

Respect: Engage one another with collegiality, empathy, and kindness, always.

Inclusivity: Ensure that all are and feel welcome and valued.

Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.

Please submit your cover letter and resume to be considered for this role.

About the Membership Department

The Met’s Membership program is one of the largest in the world and includes more than 135,000 loyal members from around the globe. Members give $90 to $50,000 annually and collectively contribute more than $30M per year. The Membership program is experiencing rapid growth and change as it rebounds from the pandemic, innovates its operations, and prioritizes diversity, inclusion, equity, and access.

The Patron Program team within the Membership Department focuses on the identification, cultivation, and stewardship of over 2,000 Patron households that give between $2,500 to $50,000 a year, raising around $6.5 Million in revenue annually. While the Patron Program has been successful it has not returned to its pre-pandemic revenue, and only recently The Met has formed a dedicated team focused on growing and stewarding this group.

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES

As the Patron Program Officer, you will help expand the Patron Program at The Metropolitan Museum of Art both in number of households and revenue. You will manage a portfolio of up to 100 prospects and Patrons with a specific focus on the $2,500 and $5,000 levels. You will work closely with the Deputy Chief Officer for Patrons to identify potential upgrades and move donors through the pipeline with the goal of growing unrestricted funding for the Museum. You enjoy soliciting gifts and sharing the story of The Met. You are organized, engaged, and a team player. You are an excellent communicator and writer and have experience in donor communications via multiple channels.

PRIMARY RESPONSIBILITIES & DUTIES

1. Oversee and grow the $2,500 and $5,000 Patron levels through prospect identification, cultivation, face-to-face solicitation, and strategic upgrade initiatives; help support the $10,000-$50,000 levels; and help to reach the $6.5M+ revenue goal for the Patron Program.
2. Partner with the Membership Marketing team to develop multi-channel direct marketing campaigns to secure new Patrons, upgrade Members, and recapture lapsed Patrons.
3. Assist with all Patron renewal efforts, including updating letter copy and ensuring timely deployment of renewal notices.
4. Manage a portfolio of up to 100 households for cultivation and solicitation.
5. In coordination with Deputy Chief Officer for Patrons, build and execute small scale cultivation events for deeper Patron engagement with The Met, and attend all Patron events.
6. Develop and implement plan for onboarding and stewardship of Patrons, specifically at the $2,500 and $5,000 levels.
7. Work cross-functionally and collaboratively with departments including Design, Development, Membership Marketing, Membership Events, Institutional Advancement Operations, and others.
8. Perform other duties as assigned.

REQUIREMENTS & QUALIFICATIONS

1. Bachelor’s degree in Art History, Communications, English, or similar
2. 5-7 years of relevant experience working with members, donors, or patrons
3. Experience with face-to-face solicitations and donor stewardship
4. Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) is required.
5. Knowledge of the NYC arts world preferred
6. Demonstrated excellence in written and oral communication, organization skills, and attention to detail.
7. Demonstrated experience working both collaboratively and independently in a fast-paced environment.
8. Experience with Tessitura or similar fundraising software is preferred
9. Ability to work occasional nights and weekends as needed

COMPENSATION RANGE

1. Pay Range: $110,000.00 - $120,000.00 / Annually
2. The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.

Location Requirements

At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.

Benefits Offerings

The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.

• Medical, dental, vision and life insurance
• 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
• Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
• Long-term disability coverage
• Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
• Commuter benefits (pre-tax income for parking or mass transit expenses)
• Free financial-planning services
• Financial assistance for relevant coursework, seminars, and training programs
• 25% discount for staff in Museum shops
• A subsidized staff cafeteria
• Access to the Museums Council pass, which grants free admission to various museums and cultural institutions

We recognize that it is highly unlikely that someone meets 100% of the desired attributes for a role. If much of this job description describes you, then please apply for this role.

The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact [e-mail].

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.