PatientHub Product Manager - Work From Home

ClinicMind; Springfield (MA); Remote; USD 100,000 - 120,000; Full time

Job summary

Join a forward-thinking clinic as a PatientHub Product Manager where you'll leverage advanced GoHighLevel features to drive growth in patient engagement. You'll be responsible for developing workflows, integrating systems, and ensuring compliance, all while enjoying the flexibility of working from home.

Qualifications

• Experience in building snapshots and workflows, preferably with GoHighLevel.
• Deep knowledge of APIs and compliance with healthcare regulations.

Responsibilities

• Drive MRR growth for the PatientHub module with marketing strategies.
• Design multi-step workflows incorporating various communication channels.
• Manage integration of GHL REST hooks for core services.

Skills

Product Management

Data-fluency

Agile methodologies

Education

3-5 years product management experience

Certification: GoHighLevel SaaS Pro

Tools

Jira

Figma

Looker

Job description

PatientHub Product Manager - Work From Home

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PatientHub Product Manager - Work From Home

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About PatientHub

PatientHub is ClinicMind’s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two‑way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL’s raw power into a turnkey growth engine for 2,700+ chiropractic and mental‑health providers.

About PatientHub

PatientHub is ClinicMind’s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two‑way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL’s raw power into a turnkey growth engine for 2,700+ chiropractic and mental‑health providers.

Mission for This Role

Leverage 100% Of GoHighLevel’s Feature Set—Workflows, Triggers, Custom Objects, AI Conversation, SaaS‑Mode Billing, And The REST API—to Deliver a Branded PatientHub Experience That

• Drives 40% YoY MRR growth for the PatientHub module.
• Boosts patient engagement metrics (open rate≥85%, review‑conversion+30%).
• Eliminates “shadow CRMs” by embedding GHL power natively in ClinicMind.
  
  

Key Responsibilities

• GHL Platform Mastery
• Build & maintain SaaS‑Mode templates, snapshots, and sub‑account automations
• Exploit GHL AI Conversation & “Lead Connector” upgrades the week they drop.
• Roadmap & Strategy
• Convert GHL release notes into a 12‑month PatientHub roadmap.
• Prioritize backlog via impact×effort, aligned to ClinicMind flywheel KPIs.
• Workflow Engineering
• Design multi‑step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat).
• Publish pre‑built funnel pages and survey forms for specific care plans (e.g., back‑pain lead magnets).
• Integration and API
• Manage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services.
• Own UAT and regression scripts every GHL release cycle.
• Analytics & Monetization
• Instrument GHL reporting dashboards; surface KPIs inside ClinicMind BI (Looker).
• Optimize SaaS‑Mode pricing tiers; manage rebilling margins and churn prevention automations.
• Compliance & Security
• Enforce HIPAA, TCPA, CAN‑SPAM within GHL sub‑accounts; review new features for compliance risk.
• Enablement & Support
• Deliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams.
• Interface with GHL support & slack channel to resolve platform issues.
  

Qualifications

• 3-5years product management OR GHL agency experience building snapshots, workflows, and SaaS‑Mode accounts.
• Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows.
• Track record shipping customer‑facing features in an Agile squad (Jira, Figma, Git).
• Data‑fluency: Looker, SQL, or GHL analytics; comfortable A/B‑testing funnels.
• Familiarity with HIPAA/TCPA and healthcare marketing compliance.
• Advantage‑to‑Have

• Experience integrating GHL with EHR/RCM or other health‑tech systems (e.g., Redox, HL7, FHIR).
• Chiropractic, PT, or behavioral‑health domain exposure.
• Certification: GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO.
  

Must Have

• High comfort level working on Eastern Time Zone/US Shift
• Good internet access at home
• Mobile Hotspot
• Laptop/Desktop with at least 16 GB

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Embedded Software Products

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