Patient Triage Coordinator

Hematology Oncology Associates of the Palm Beaches; Boynton Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Hematology Oncology Associates of the Palm Beaches is seeking a patient services representative to support our oncology and hematology patients across our Palm Beach County locations.

You will receive and triage calls, coordinate same-day appointments and referrals, document interactions in the EMR, and communicate effectively with physicians, nurses, infusion staff, and administrative teams to ensure compassionate, timely care.

Responsibilities

• Receive and respond to incoming patient telephone calls, portal messages, and clinical inquiries.
• Assess patient symptoms and concerns using established triage protocols and clinical judgment.
• Prioritize urgent, emergent, and routine patient needs appropriately.
• Escalate critical patient concerns immediately to providers or nursing staff.
• Document all patient interactions accurately and on time in the electronic medical record (EMR).
• Provide patients with clinical instructions, medication guidance, appointment information, and follow-up directions as directed by providers or protocols.
• Coordinate same-day appointments, urgent visits, or referrals when necessary.
• Communicate effectively with physicians, nurse practitioners, infusion staff, laboratory personnel, pharmacy staff, and administrative departments.
• Assist with coordination of diagnostic testing, imaging, procedures, and treatment-related follow-up.
• Monitor provider task queues, patient callbacks, and unresolved clinical messages.
• Ensure continuity of communication between patients and the care team.
• Assist in managing symptom-related calls for oncology and hematology patients.

Job description

Hematology Oncology Associates was established in Palm Beach County over 35 years ago, and has grown to include 10 Board Certified Hematologist and Oncologists and 6 Nurse Practitioners in 3 convenient locations within our community. Our goals are to provide state of the art cancer treatments with a high level of compassionate care in a warm inviting environment. We also specialize in treatment of coagulation blood disorders, leukemias and other hematologic benign conditions. At Hematology Oncology Associates of the Palm Beaches, we believe that together, we will work to drive a better life outcome for our community.

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description

• Receive and respond to incoming patient telephone calls, portal messages, and clinical inquiries.


• Assess patient symptoms and concerns using established triage protocols and clinical judgment.


• Prioritize urgent, emergent, and routine patient needs appropriately.


• Escalate critical patient concerns immediately to providers or nursing staff.


• Document all patient interactions accurately and on time in the electronic medical record (EMR).


• Provide patients with clinical instructions, medication guidance, appointment information, and follow-up directions as directed by providers or protocols.


• Coordinate same-day appointments, urgent visits, or referrals when necessary.


• Communicate effectively with physicians, nurse practitioners, infusion staff, laboratory personnel, pharmacy staff, and administrative departments.


• Assist with coordination of diagnostic testing, imaging, procedures, and treatment-related follow-up.


• Monitor provider task queues, patient callbacks, and unresolved clinical messages.


• Ensure continuity of communication between patients and the care team.


• Assist in managing symptom-related calls for oncology and hematology patients.