Patient Transporter Specialist

Advocate Health; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Advocate Health is seeking aPatient Transport/Valet attendant to greet patients and visitors, assist with luggage, and guide them to designated areas within the facility. This role involves safe operation of transport vehicles and maintaining clean, safe surroundings.

The position requires a high school diploma, a valid driver’s license, and the ability to provide excellent customer service. BLS certification within 6 months is preferred and on-the-job training will be provided.

Qualifications

• High school diploma or equivalent is required.
• BLS certification within 6 months is preferred.
• Experience in hospital, hotel, restaurant, or customer service is an asset.

Responsibilities

• Greet and assist patients/visitors upon arrival to the facility.
• Assist patients/visitors with luggage and in/out of vehicles.
• Process valet claims and safely valet park vehicles.
• Direct patients and visitors to parking areas and facilities.
• Support registration of patients and visitors as needed.
• Provide education and resources about essential support services.
• Operate vehicles safely for transport of passengers, equipment and materials.
• Inspect and maintain transport equipment for safety and readiness.
• Monitor front drives for clear fire lanes and no-parking zones.
• Adhere to policies and participate in training and meetings.

Skills

Oral communication

Written communication

Organizational skills

Education

High School Diploma or equivalent

BLS certification within 6 months

Tools

Microsoft Applications

Job description

Essential Functions

• Role models a positive Advocate Health image to patients, visitors, and staff by adhering to Our Advocate Health Way.
• Greet and assist patients/visitors upon arrival to the facility.
• Assist all patients/visitors with luggage and assistance in/out vehicle.
• Process valet claim ticket according to operating procedures
• Safely valet park, secure and retrieve in designated parking area.
• Directs patients, visitors and staff to appropriate parking areas.
• Participant in the registration of all patients and visitors.
• Coordinate activities to assist patients and visitors to desired designations within the facilities
• Provide education to patients and visitors and answer questions regarding essential support services and provide the appropriate resource (s)
• Operate company vehicles in a safe and secure manner for the transport of passengers, equipment and materials.
• Educate and instruct all passengers on vehicle safety.
• Maintains traffic control on the front drives and entrances by ensuring fire lanes and no parking zones are clear of traffic.
• Assist with enforcing the Tobacco Free Environment Policy.
• Coordinates activities in the Lobby, Discharged Patient Holding, Hospitality Suite Area, Maternity Express, etc..
• Assists in retrieving, cleaning and storage of all patient transport equipment.
• Assist with care and maintenance of transport equipment to ensure equipment is safe, clean, and ready for use. Inspect equipment before and after use to identify defective equipment. Report defective equipment immediately to supervisor.
• Monitor facilities to ensure environment is safe and clean (ensuring unattended equipment is removed from hallways, not blocking electrical panels, fire extinguishers or emergency exits)
• Complete and maintain required training, educational programs, and certification.
• Attend meetings as required.
• Adhere to Advocate Health and departmental policies and procedures.

Physical Requirements

Must be able to stand and walk for long periods of time. Must be able to push/pull all modes of patient transport equipment. Ability to lift a minimum of 50 pounds for moving and lifting patients required. Possible exposure to hazardous materials. Based on the physical requirements for this position all applicants for this position are required to undergo a physical ability test as a condition of employment.

Education, Experience and Certifications

High School Diploma or equivalent required. Valid Driver's License. Oral communication skills, written communication skills, and organization skills required. Knowledge of Microsoft Applications required. Minimum of 2 years' experience in hospital, hotel, restaurant or customer oriented environment preferred. BLS certified within 6 months.