Patient Transport Support Analyst

geisinger; Danville (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full benefits from day one

Tuition reimbursement

401(k) plan

Paid time off

Employee assistance program

Wellness program

Job summary

Geisinger Medical Center is seeking a Patient Transport Operations Supervisor to manage the routine efficiency of the hospital-based transport work group and oversee tracking of rented patient care equipment across the system.

The role requires strong communication, supervision skills, and experience with electronic health records. You will monitor productivity, dispatch during downtime, and support staff on patient flow and equipment handling on the night shift.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year related work experience preferred.
• Strong communication and teamwork required.

Responsibilities

• Oversees tracking of owned and rented patient care equipment.
• Inputs rental equipment into vendor websites for billing and management.
• Educates end users and staff on equipment handling and storage.
• Monitors electronic health record system and suggests efficiency improvements.
• Dispatches during electronic health record system downtime.
• Generates daily, weekly and monthly departmental productivity spreadsheets.

Skills

Communication

Computer Literacy

HR Policies

Standards And Procedures

Office Politics And Confidentiality

Teamwork

Education

High School Diploma or GED

Job description

Location

Geisinger Medical Center (GMC)

Shift

Nights (United States of America)

Scheduled Weekly Hours

40

Worker Type

Regular

Exemption Status

No

Job Summary

Responsible for the routine efficiency strategy of the hospital-based patient transport work group and the management of system wide rented patient care equipment tracking and monitoring.

Job Duties

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

• Oversees tracking of all owned and rented patient care equipment.
• Inputs rental equipment into vendor websites to ensure proper billing and management.
• Educates end users and staff on appropriate equipment handling and storage.
• Monitors electronic health record system and communicates efficiency opportunities and corrective measures to Patient Transport staff and management.
• Identifies incidents of platform-based equipment being moved between sites.
• Provides instruction on retrieval and return of patient care equipment to rightful site of ownership.
• Generates daily, weekly and monthly departmental productivity spreadsheets.
• Responds to requests and inquiries for patient transport and/or patient care equipment services.
• Performs dispatching function during electronic health record system downtime.
• Monitors and identifies opportunities related to staff productivity using Business Intelligence reports and provides back up data to regional transport managers.
• Makes determination on patients that are delayed and not ready to travel; communicates decisions to postpone or cancel transports to the patient care areas.
• Manages all patient transport phone calls or texts and overhead pages.
• Reviews policies and recommends corrections to Manager and Director.

Position Details

Make a Difference by Enhancing Patient Flow, Resource Management, and Operational Excellence

Hiring Incentive

This position qualifies for a $2,500 sign-on bonus paid in two installments. Certain stipulations do apply.

Hours

Full time, 40 hours per week, Nights (3rd shift) 10:30pm-7:00am

Why Geisinger?

Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity

Benefits of working at Geisinger

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Preferred)

Skills

Communication, Computer Literacy, HR Policies, Standards And Procedures, Office Politics And Confidentiality, Teamwork

OUR PURPOSE & VALUES

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Pe