Patient Transport Operations Leader

Aramark Correctional Services; Philadelphia (Philadelphia County); On-site; USD 75,000 - 95,000; Full time

Job summary

Aramark Healthcare is seeking a Patient Transport Manager at Penn Presbyterian Medical Center in Philadelphia. The role leads the Central Transportation Department, overseeing patient movement, equipment and linen distribution, dispatch of work, and data tracking in Teletracking.

The incumbent will supervise staff, train, hire, schedule, and maintain high service levels while ensuring safety and adherence to policies. Strong leadership and communication skills are essential.

Qualifications

• Supervisory or Management experience with the ability to lead a team required.
• Bachelor's degree or equivalent experience.
• Healthcare experience preferred.
• Patient Transportation Management experience desired.
• Experience managing Linen Distribution and Equipment Distribution (pumps, wound vacs, etc.).
• Strong leadership and communication skills required.
• Basic computer skills required.
• Experience using the EPIC system is a plus.
• Experience managing a union workforce desired.

Responsibilities

• Manages day to day operations of patient transportation, distribution of equipment and linen throughout the hospital complex.
• Provide leadership, direction and support for transportation supervisors and hourly staff to ensure compliance with all policies and procedures related to the safe transportation of patients.
• Schedule and make job assignments when and where necessary, as well as maintain a clean and safe environment.
• Manages day-to-day operation of department to meet compliance with AramarkHealthcare+ and facility's standard including safety, policy and procedures.
• Knowledge to train others in procedures and policies.
• Provide exceptional customer service to all clientele; train, hire and supervise; schedule and staff, while maintaining an excellent relationship with all parties involved.
• Plans, directs, and controls the work of transporters and dispatchers to ensure the safe, courteous, timely processing of all requests for movement of patients as assigned as well as removal and delivery of stretchers and wheelchairs.
• Assists in transporting and dispatching as needed.
• Effectively handles managerial situations including planning, control, problem solving, and communication. Uses good judgment in the decision-making process.
• Completes daily rounds with user departments to increase customer satisfaction and monitor work performance. Completes service recovery as needed to ensure patient and customer satisfaction.
• Prepares employee performance evaluations and competencies for approval and reviews with employees before required deadlines.
• Minimizes errors, maximizes productivity, and maintains high quality by checking and monitoring data, staffing, and work in the department; tracks metrics.
• Develops and maintains systems for organizing work and information. Actively explores ways to improve quality of input and output of work.

Skills

Leadership

Communication

Team management

Basic computer skills

Education

Bachelor's degree or equivalent experience

Tools

EPIC system

Job description

Aramark Healthcare is seeking a Patient Transport Manager at Penn Presbyterian Medical Center in Philadelphia. The role leads the Central Transportation Department, overseeing patient movement, equipment and linen distribution, dispatch of work, and data tracking in Teletracking.

The incumbent will supervise staff, train, hire, schedule, and maintain high service levels while ensuring safety and adherence to policies. Strong leadership and communication skills are essential.