Patient Transport Call Center Associate - 141364

UC San Diego Health; San Diego (CA); On-site; USD 69,673,000 - 99,232,000; Full time

Job summary

UC San Diego Health is seeking a Patient Transport & Lift Coordinator to serve as the primary liaison between hospital units and the Transport and Lift teams. You will receive, add, edit, and cancel transport requests, prioritizing and dispatching tasks based on urgency and needs.

This role requires strong judgment, MS Office proficiency, and flexibility to work various hours and locations. Per-diem shifts and background checks are part of the process to ensure timely service across departments.

Qualifications

• Must have 2 years of administrative support experience or equivalent.
• Experience using multi-line phones.
• Proficiency with MS Office: Outlook, Word, Excel.

Responsibilities

• Coordinate transport requests with hospital units and transport teams.
• Dispatch lift team assignments and prioritize urgent requests.
• Manage break scheduling and maintain break logs for Transport and Lift staff.

Skills

MS Office

Phone systems

Tools

EPIC

Job description

DESCRIPTION

The Patient Transport & Lift Coordinator serves as the primary point of contact between hospital units and the Transport and Lift teams, ensuring seamless coordination of patient movement services. This role is responsible for receiving, adding, editing, and canceling job requests while prioritizing and dispatching tasks based on urgency and operational needs.

Key responsibilities include coordinating transport requests with critical care and non-critical transport teams, streamlining workflows to improve efficiency, and dispatching lift team assignments. The associate also manages break scheduling and maintains accurate break logs for both Transport and Lift staff. This position requires strong judgment and situational awareness to assess requests, expedite and prioritize urgent needs, and manually adjust job queues when necessary to ensure timely and effective service delivery across all departments.

MINIMUM QUALIFICATIONS

• Two (2) years of related administrative support experience or related field; or an equivalent combination of education and experience.

• Experience using multi-line phones.

• Must be able to work various hours and locations based organizational needs.

• Must be proficient with MS Office: Outlook, MS Word, Excel.

PREFERRED QUALIFICATIONS

• Administrative support experience in a healthcare setting.
• Medical terminology training and/or certificate.
• Experience with EPIC.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• Per-diem shift requirement is an average of 1 shift per week. Must be available 1 weekend shift every 4 weeks and 1 major holiday. This is subject to change based on department needs.

Pay Transparency Act

Annual Full Pay Range: $61,304 - $61,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.36 - $29.36

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).