Patient Transfer Coordinator | EMT| LPN | RN | Shelby Oaks | FT | Evening

1000 Methodist Le Bonheur Corp; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

1000 Methodist Le Bonheur Corp is seeking a Patient Transfer Coordinator to optimize patient flow activities within the healthcare system. The role involves coordinating inpatient bed assignments, answering calls at the transfer center, and providing exemplary customer service to ensure a smooth patient transfer process.

The ideal candidate will have a technical degree or diploma in EMT and 1–3 years of relevant experience. Responsibilities include ensuring compliance with policies, utilizing transfer software, and maintaining communication with various stakeholders.

Qualifications

• 1–3 years experience as an EMT, Paramedic, RRT, LPN, or RN.
• Preferred experience in a medical call center with a Certified Medical Assistant background.

Responsibilities

• Coordinate inpatient bed assignments for patients.
• Answer calls and determine appropriate responses.
• Respond to callers and connect them with the correct facility.

Skills

Customer service

Technical skills in EMT

Communication skills

Organizational skills

Multi-tasking

Education

Technical Degree or Diploma in Emergency Medical Technician (EMT)

Technical Degree or Diploma in Medical Assistant

Technical Degree or Diploma in Nursing

Technical Degree or Diploma in Paramedic

Technical Degree or Diploma in Respiratory Care

Job description

The Patient Transfer Coordinator optimizes and prioritizes patient flow activities throughout the System and coordinates the entry of patients into Methodist LeBonheur Healthcare (MLH) from other health care facilities.

Responsibilities

• Coordinate inpatient bed assignments for patients at Methodist LeBonheur Healthcare.
• Answer calls received at the transfer center, collect caller information, and determine the appropriate response.
• Respond to callers and connect them with the correct facility, physician, or department.
• Use the transfer center patient software to capture demographics, reason for call, patient information, transport times, and other pertinent data.
• Dispatch transports in accordance with Policy and Procedure.
• Dispatch calls efficiently and correctly following Policy and Procedure.
• Maintain familiarity with and comply with all established policies related to patient referral and transport.
• Provide exemplary customer service while representing MLH mission, vision, and values.

Education / Formal Training

Required

• Technical Degree or Diploma in Emergency Medical Technician (EMT)

Preferred

• Technical Degree or Diploma in Medical Assistant
• Technical Degree or Diploma in Nursing
• Technical Degree or Diploma in Paramedic
• Technical Degree or Diploma in Respiratory Care

Work Experience

• Required: EMT, Paramedic, RRT, LPN, RN with 1–3 years experience.
• Preferred: Medical call center experience with a Certified Medical Assistant background, 3–5 years experience.

Licenses / Certifications

Required

• Advanced Emergency Medical Technician – National Registry of Emergency Medical Technicians

Preferred

• Registered Nurse, Arkansas (Arkansas State Board of Nursing)
• Registered Respiratory Therapist, Arkansas (Arkansas State Medical Board)
• Certified Clinical Medical Assistant – National Healthcareer Association
• Registered Nurse, Mississippi (Mississippi Board of Nursing)
• Registered Respiratory Therapist, Mississippi (Mississippi State Department of Health)
• Registered Nurse, Tennessee (Tennessee Board of Nursing)
• Licensed Practical Nurse, Arkansas (Arkansas State Board of Nursing)
• Licensed Practical Nurse, Tennessee (Tennessee Board of Nursing)
• Emergency Medical Personnel, Tennessee (Tennessee Emergency Medical Services Division)
• NCCT Medical Assistant - National Center for Competency Testing
• Licensed Practical Nurse, Mississippi (Mississippi Board of Nursing)
• AAMA Certified Medical Assistant – American Association of Medical Assistants
• Registered Respiratory Therapist, Tennessee (Tennessee Board of Respiratory Care)
• AMT Registered Medical Assistant – American Medical Technologists
• Emergency Medical Personnel, Arkansas (Arkansas Department of Health)

Knowledge, Skills & Abilities

• Understand and prepare moderately complex written materials such as patient records.
• Communicate verbally with associates, management, physicians, patients, and families.
• Work independently without close supervision and exercise professional judgment.
• Collaborate within an interdisciplinary team dedicated to shared patient/family responsibilities.
• Type and utilize computer systems and call center software.
• Organize multiple tasks and projects; maintain control of workflow.
• Demonstrate knowledge of EMTALA rules and regulations.
• Multi-task in a fast-paced call-center environment.

Supervision

There are no supervisory or lead responsibilities associated with this position.

Physical Demands

Requires prolonged sitting in a call-center environment; requires good balance, coordination, and visual acuity to perform tasks such as analyzing data, transcribing, and viewing a computer terminal; must react quickly and calmly to emergency situations.

MLH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.