Patient Transfer Coordinator | EMT| LPN | RN | Shelby Oaks | FT | Evening

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis is seeking a Patient Transfer Coordinator to enhance patient flow and coordinate admissions from various healthcare facilities. Responsibilities include handling calls, coordinating bed assignments, and utilizing software for patient information.

The ideal candidate holds a technical degree in Emergency Medical Tech and has experience in a medical call center. Join us to make a meaningful impact in patient care with a supportive community.

Qualifications

• Required – EMT, Paramedic, RRT, LPN, RN 1-3 years of experience.
• Preferred – Medical call center experience with Certified Medical Assistant background 3-5 years.

Responsibilities

• Coordinate bed assignments accurately and timely across MLH facilities.
• Answer and greet callers to the Transfer Center.
• Utilize Transfer Center patient software to capture relevant information.

Skills

Communication skills

Ability to multi-task

Computer proficiency

Education

Technical Degree or Diploma at Emergency Medical Tech (EMT)

Medical Assistant

Nursing

Paramedic

Respiratory Care

Tools

Patient software

Call center software

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

A Brief Overview

The Patient Transfer Coordinator optimizes and prioritizes patient flow activities throughout the System, as well as coordinates and facilitates the patients’ entry into MLH from other healthcare facilities. The incumbent is responsible for coordinating inpatient bed assignments for patients at Methodist LeBonheur Healthcare, answering calls received to the transfer center, collecting information relevant to the caller’s needs in a computer software interface, determining the appropriate response to the caller’s need and responding and connecting the caller with the correct facility, physician and or department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations, and a consistent thriving for excellence.

What you will do

• Coordinates bed assignments accurately and timely across MLH facilities
• Correctly answers and greets callers to the Transfer Center and quickly determines the type of assistance needed by the caller.
• Correctly utilizes Transfer Center patient software to capture caller demographics, reason for call, patient information, transport times, and other pertinent information.
• Dispatches transports in accordance with Policy and Procedure.
• Dispatches calls in a correct and efficient manner in accordance with Policy and Procedures.
• Maintains a high degree of familiarity and demonstrates compliance with all established policies and procedures related to coordination of patient referral and transport.

Education / Formal Training Requirements

• Required – Technical Degree or Diploma at Emergency Medical Tech (EMT)
• Preferred – Technical Degree or Diploma at Medical Assistant
• Preferred – Technical Degree or Diploma at Nursing
• Preferred – Technical Degree or Diploma at Paramedic
• Preferred – Technical Degree or Diploma at Respiratory Care

Work Experience Requirements

• Required – EMT, Paramedic, RRT, LPN, RN 1-3 years
• Preferred – Medical call center experience with a Certified Medical Assistant background 3-5 years

Licenses and Certifications Requirements

• Required – Advanced Emergency Medical Technician – National Registry Of Emergency Medical Technicians
• Preferred – Registered Nurse, Arkansas – Arkansas State Board of Nursing
• Preferred – Registered Respiratory Therapist – Arkansas – Arkansas State Medical Board
• Preferred – Certified Clinical Medical Assistant – National Healthcareer Association
• Preferred – Registered Nurse, Mississippi – Mississippi Board of Nursing
• Preferred – Registered Respiratory Therapist – Mississippi – Mississippi State Department of Health
• Preferred – Registered Nurse, Tennessee – Tennessee Board of Nursing
• Preferred – Licensed Practical Nurse – Arkansas – Arkansas State Board of Nursing
• Preferred – Licensed Practical Nurse – Tennessee – Tennessee Board of Nursing
• Preferred – Emergency Medical Personnel, Tennessee – Tennessee Emergency Medical Services Division
• Preferred – NCCT Medical Assistant – National Center for Competency Testing
• Preferred – Licensed Practical Nurse – Mississippi – Mississippi Board of Nursing
• Preferred – AAMA Certified Medical Assistant – The American Association of Medical Assistants
• Preferred – Registered Respiratory Therapist – Tennessee – Tennessee Board of Respiratory Care
• Preferred – AMT Registered Medical Assistant – American Medical Technologists
• Preferred – Emergency Medical Personnel, Arkansas – Arkansas Department of Health

Knowledge, Skills and Abilities

• Ability to understand and prepare moderately complex written materials, such as patient records.
• Ability to communicate verbally with all levels of associates, management, physicians, patients and their families.
• Ability to work without close supervision and to exercise independent judgment in a professional area.
• Ability to work within an interdisciplinary environment as a member of a team dedicated to shared patient/family responsibilities.
• Ability to type and utilize computer systems and call center software to meet the necessary requirements.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Demonstrates a working knowledge of EMTALA rules and regulations.
• Ability to multi-task in fast paced, call center environment.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities associated with this position.

Physical Demands

• The ability to sit for long periods in a call center environment.
• Must have good balance and coordination.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Ability to react quickly and calmly to emergency situations.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.