Patient Svcs Representative II

UPMC; Mechanicsburg (Cumberland County); On-site; USD 35,000 - 48,000; Full time

Job summary

UPMC is expanding and seeking a Full-Time Patient Service Representative II in Mechanicsburg. This role is essential for providing outstanding customer service while managing patient information and coordinating front office functions. Join our dedicated team in a supportive work environment with excellent benefits and a focus on patient care.

Benefits

Excellent benefits

Casual dress-down Fridays

Open-door policy

Qualifications

• Minimum 2 years of experience in ambulatory care or outpatient care.
• Exceptional customer service abilities.

Responsibilities

• Coordinates front office staff and oversees daily functions.
• Obtains patient information and verifies insurance coverage.
• Answers phones and schedules appointments.

Skills

Customer Service

Attention to Detail

Communication

Job description

Join our team of Life Changers!

UPMC is hiring a Full-Time, Patient Service Representative IIto support the office in Mechanicsburg.

Travel will be required 15% of the time.

Must have a minimum of 2-years of experience working in ambulatory care office or outpatient care facility to be considered for this position.

Hours are Monday-Friday 8:30am-5:00pm or until all patients have been checked out

No holidays or weekends!

We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team.

Our office prides itself on a fantastic team atmosphere, promoting both fun and efficiency, complete with casual dress-down Fridays. Additionally, the manager advocates for an open-door policy for all team members.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• Coordination of Personnel and Functions:
  • Coordinates front office staff in performance of daily functions.
  • Attends training on financial and scheduling systems.
  • Provides training to new staff, and acts as a lead resource.
  • Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager.
  • Provides manager with regular updates on status of report resolution.
• Registration:
  • Obtains and verifies demographic, financial and guarantor information.
  • Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.
  • Verifies patient insurance coverage with proper identification.
  • Properly explains payment policy.
  • Collects co-payments & payment for services.
• Telephone Responsibilities:
  • Answers the telephone promptly, with a clear focus on customer service
  • Greets caller pleasantly-identify the department as well as self.
  • Returns phone calls to patients as directed by providers-documents in patient record.
  • Ensures that all messages are given to the providers in a timely fashion.
  • Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability.
• Administrative/Office Support:
  
  • Completes bank deposit slip and ledger sheet for cash payments.
  • Review and correct financial system error reports on a daily basis and as needed.
  • Generates & send letters to patients as directed by the providers.
  • Faxes documentation to requested parties.
• Customer Service:
  
  • Directs the patient appropriately.
  • If unable to resolve the problem, directs the patient to the Manager.
  • Respects the privacy and confidentiality of patient information.
  • Observes and facilitates patient throughput and notifies appropriate chain of command.
• Secondary Duties:
  • Reports acutely ill patients to the nursing staff/provider.
  • Coordinates the ordering of supplies with the Office Manager.
  • Scans information into the medical record.
  • Opens and distributes mail.
  • Completes referrals as assigned.
  • Performs other duties as assigned.
  • Charge Entry as needed